Automotive Service Advisor - Toyota Boston
About The Position
Herb Chambers is part of Asbury Automotive Group, a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies and our commitment to our team members, guests, and partners. Our culture focuses on the vision of becoming the Most Guest Centric Automotive Retailer, promoting a fun, supportive, and inclusive environment where team members can thrive. Toyota of Medford is growing and looking for talented Service Advisors to join our high-volume operation. Our new, state-of-the-art Medford facility features 37 service bays, a growing customer base, and the capacity to become one of New England's leading Toyota service operations. This role offers significant opportunity for customers, service capacity, and earning potential, allowing you to establish yourself as we continue to grow. You will own the guest relationship from arrival through vehicle delivery, listening to concerns, coordinating with technicians, presenting recommendations, providing updates, and ensuring guests leave informed and well cared for. We believe great service and great sales should reinforce each other: Inspect, educate, communicate, recommend, and let the guest make an informed decision. This is an opportunity for successful service advisors who feel they've reached a ceiling in traffic, earning potential, or advancement, as well as high-performing sales or customer-service professionals ready to build a career in automotive.
Requirements
- Previous dealership service advisor experience is preferred
- Exceptional candidates with strong sales, hospitality or customer-service backgrounds will be considered
- Competitive, positive and accountable
- Excellent communicators and relationship builders
- Organized and comfortable in a fast-paced environment
- Confident presenting legitimate maintenance and repair recommendations
- Motivated by performance, growth and taking great care of guests
Nice To Haves
- Service writer experience preferred
Responsibilities
- Own the guest relationship from arrival through vehicle delivery
- Listen to guest concerns
- Coordinate with technicians
- Present maintenance and repair recommendations
- Provide proactive updates to guests
- Ensure every guest leaves feeling informed and well cared for
- Inspect, educate, communicate, recommend, and let the guest make an informed decision
Benefits
- Weekly pay
- Paid holidays & paid time off
- Paid training
- Stock Awards (select management and front-line team members eligible)
- Medical, vision, dental, accident, critical illness and hospital indemnity plans
- Up to 12 weeks paid pregnancy leave (disability leave)
- Paid Parental Leave
- Health savings accounts
- Flex spending accounts (tax-free)
- Short-term and Long-term disability plans
- Life Insurance (Whole Life and Term)
- 401k with company match
- Pet Insurance
- Digital career path tool to assist with career development
- Continuous training through Asbury's Internal Learning Management System
- Professional growth and development opportunities
- Technician Student loan relief resources
- Employee assistance program
- Employee discounts on parts and service repairs
- Scholarship awards
- Opportunities to join our community service initiatives, which includes paid volunteer hours
- Employee referral program with bonus opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
