Toyota Service Advisor

Lithia & Driveway • Freehold, NJ

14h • $64,500 - $120,000 • Onsite

About The Position

DCH Freehold Toyota is hiring a Service Advisor to guide customers through the vehicle service process and support a high-quality dealership experience. The role involves greeting customers, documenting repair needs, working with technicians, communicating service updates, and building lasting customer relationships. The position reports to the Fixed Ops Manager and offers commission- and bonus-based compensation. A flexible schedule is required, including availability for evenings, weekends, and holidays.

Requirements

• High school graduate or equivalent.
• At least 18 years of age.
• Polished and professional, with a strong focus on customer satisfaction.
• Strong verbal and written communication skills.
• Ability to explain technical terms to a non-technical audience.
• Ability to create a memorable customer experience.
• Ability to work well in a team environment.
• Outstanding attention to detail.
• Valid driver's license with an acceptable driving record.
• Availability for a flexible schedule, including evenings, weekends, and holidays.

Nice To Haves

• Two or more years of experience.
• CDK experience.

Responsibilities

• Greet customers and act as their trusted advisor throughout the service process.
• Write repair orders and clearly communicate service needs.
• Work closely with technicians to ensure quality and timely service.
• Provide updates and build long-term customer relationships.
• Deliver an exceptional customer experience.

Benefits

• Medical, dental, and vision plans.
• Paid holidays and PTO.
• Short- and long-term disability.
• Paid life insurance.
• 401(k) retirement plan.
• Employee stock purchase plan.
• Lithia Learning Center.
• Vehicle purchase discounts.
• Wellness programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED