Lia Toyota Wilbraham - Automotive Service Advisor

The Lia Group • Wilbraham, MA

1d • $60,000 - $100,000

About The Position

Lia Toyota Wilbraham is seeking an experienced Automotive Service Advisor to join its team. The position focuses on managing the service drive lane, ensuring customers receive prompt and courteous service, communicating technicians’ repair information and recommendations, and coordinating work among technicians. Compensation is $60,000–$100,000 or more, based on knowledge and production. The role offers opportunities for development and growth within the Lia Auto Group.

Requirements

• High school diploma or equivalent.
• Excellent customer service skills.
• Basic computer skills.
• Positive, friendly attitude and a customer-service mentality.
• Enjoy working in a fast-paced environment.
• Excellent verbal and written communication skills.
• Clean and valid driver’s license.
• Experienced Service Advisor.

Responsibilities

• Oversee the flow of the drive lane and ensure customers receive prompt, courteous, and effective service.
• Take ownership of the customer experience by communicating repair information and technician recommendations to customers.
• Provide concierge support for owner inquiries by phone or in person to ensure a positive customer experience.
• Ensure technicians’ daily available time is consistently sold to service customers.
• Distribute work efficiently among technicians.

Benefits

• Medical, dental, and vision coverage.
• 401(k) plan with employer match.
• Continued education and manufacturer hands-on and web-based training.
• Paid time off.
• Paid weekly.
• Employer-funded life insurance plan.
• Discounts on services and parts.
• Employee vehicle purchase plans.
• Company-provided uniforms.
• Competitive wages.
• Generous benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED