Automotive Service Advisor | Base + Commission - Olympia Subaru

Gee Automotive Companies • Olympia, WA

5d

About The Position

Olympia Subaru is seeking an experienced Automotive Service Advisor to support its high-volume service department. The role manages customer repair orders, recommends services, and coordinates communication between customers and technicians, with a focus on complex repair work, diagnostics coordination, and customer relationships. The position offers a performance-driven environment, consistent workflow, and potential for long-term growth in fixed operations.

Requirements

• Must be at least 18 years of age.
• Must have a valid driver’s license and maintain an acceptable driving record.
• Must be able to pass a background check and drug screening.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong communication skills and professionalism.

Nice To Haves

• Prior accounts payable, accounts receivable, or accounting support experience.
• Previous receptionist or customer service experience.
• Basic to intermediate proficiency in Microsoft Office, especially Excel.
• Experience with dealership systems such as CDK or similar.

Responsibilities

• Greet customers and assess their service needs.
• Write and manage repair orders from start to finish.
• Recommend repairs and maintenance based on technician findings.
• Communicate timelines, updates, and costs clearly to customers.
• Coordinate with technicians to ensure repairs are accurate and completed on time.
• Handle escalations and customer concerns professionally.
• Ensure documentation and billing are accurate.

Benefits

• Competitive hourly pay plus commission or production-based pay.
• Employer-subsidized medical and dental insurance with comprehensive coverage options.
• Company-paid life insurance.
• Employee Assistance Plan and text-based telehealth.
• Voluntary benefits including short- and long-term disability, critical illness, accident, pet insurance, and additional life insurance for employees and their families.
• 401(k) with company match.
• Paid time off accruing from Day 1.
• Exclusive employee pricing for employees and their families on parts, service, and vehicles.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed