Automotive Service Advisor | Heritage Hyundai Towson
MileOne Autogroup•Baltimore, MD
•$31,200 - $150,000
About The Position
Heritage Hyundai Towson is seeking a dynamic, customer-focused Automotive Service Advisor / Service Writer for its fast-paced, high-energy Service Department. The role involves helping customers understand their vehicle service needs, providing service care information and manufacturer’s warranty specifications, and managing service appointments and estimates. The position offers career advancement opportunities in a positive, success-driven work environment, along with training and mentoring.
Requirements
- At least 2 years of dealership experience in automotive service writing.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals.
- Basic knowledge of MS Office, computer software, and the internet, along with general mathematical skills.
- Working knowledge of basic car functions, characteristics, and operations.
Nice To Haves
- Reynolds Ignite experience.
Responsibilities
- Provide customer service related to vehicle service care and manufacturer’s warranty specifications.
- Schedule and manage service appointments and service estimates.
- Address and resolve customer complaints.
Benefits
- Health and financial benefits.
- Training and mentoring.
- Employee Purchase Program.
- MileOne Support Fund: by Employees, for Employees.
- NextMile Scholarship Program.
- Employee Assistance Program.
- Career advancement opportunities.
- Positive, success-driven work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
