Automotive Service Advisor (Service Writer Exp Required)- McCarthy Hyundai

McCarthy Auto Group • Blue Springs, MO

2d

About The Position

McCarthy Auto Group is seeking a full-time Service Advisor to join the McCarthy Hyundai team in Blue Springs. The role involves helping customers with vehicle service needs, documenting concerns, coordinating repairs with technicians, and providing updates and repair estimates. The company seeks a candidate with strong written and verbal communication, attention to detail, and a commitment to excellent customer service.

Requirements

• Excellent customer service skills and a strong desire to sell.
• Ability to multitask and work in a fast-paced environment.

Nice To Haves

• Reynolds and Reynolds DMS knowledge is preferred but not required.
• One year of service writing experience is preferred.
• Basic knowledge of automotive systems is preferred but not required.

Responsibilities

• Greet customers, listen to their concerns, and write detailed service orders based on those concerns.
• Review vehicle reports for recalls requiring completion and verify applicable warranties.
• Answer phones, schedule appointments, and review recommended and upcoming services.
• Communicate with technicians throughout the repair process to keep customers updated.
• Provide cost estimates for mechanical and maintenance repairs.
• Maintain customer satisfaction scores at or above dealership standards.

Benefits

• Closed on Sundays
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Health savings account
• 401(k) with company match
• Paid vacation and holidays
• Employee discounts on vehicles, service, and parts
• Employee assistance program
• Referral bonuses
• Paid training
• Community and charity involvement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed