Automotive Service Advisor (Service Writer Exp Required)- McCarthy Honda

McCarthy Auto Group • Overland Park, KS

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About The Position

McCarthy Auto Group is seeking an experienced, full-time Automotive Service Advisor to join the McCarthy Honda team in Overland Park. The role calls for strong written and oral communication, attention to detail, and a commitment to excellent customer service. The Service Advisor greets customers, documents their concerns, coordinates repair work with technicians, and keeps customers informed throughout the repair process.

Requirements

• Strong written and oral communication skills.
• Strong attention to detail.
• Excellent customer service skills and a strong desire to sell.
• Ability to multitask and work in a fast-paced environment.

Nice To Haves

• Reynolds and Reynolds DMS knowledge; preferred but not required.
• One year of service writing experience; preferred.
• Basic knowledge of automotive systems; preferred but not required.

Responsibilities

• Greet customers, listen to their concerns, and write detailed service orders based on those concerns.
• Review vehicle reports for recalls that need to be completed and verify applicable warranties.
• Answer phones, schedule appointments, and review recommended and upcoming services.
• Communicate with technicians throughout the repair process to keep customers updated.
• Provide cost estimates for mechanical and maintenance repairs.
• Maintain customer satisfaction scores at or above dealership standards.

Benefits

• Closed on Sundays.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Health Savings Account.
• 401(k) with company match.
• Paid vacation and holidays.
• Employee discounts on vehicles, service, and parts.
• Employee Assistance Program.
• Referral bonuses.
• Paid training.
• Community and charity involvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed