Automotive Service Advisor (Service Writer Exp Required)- McCarthy Honda

McCarthy Auto Group • Overland Park, KS

3d

About The Position

McCarthy Auto Group is seeking an experienced, full-time Automotive Service Advisor for its McCarthy Honda team in Overland Park. The role focuses on providing excellent customer service, documenting customer concerns, coordinating repairs with technicians, and keeping customers informed throughout the service process. The ideal candidate has strong written and oral communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Requirements

• Strong written and oral communication skills.
• Strong attention to detail.
• Excellent customer service skills and a strong desire to sell.
• Ability to multitask and work in a fast-paced environment.

Nice To Haves

• Reynolds and Reynolds DMS knowledge; preferred but not required.
• One year of service writing experience; preferred.
• Basic knowledge of automotive systems; preferred but not required.

Responsibilities

• Greet customers, listen to their concerns, and write detailed service orders based on those concerns.
• Review vehicle reports for recalls that need to be completed and verify applicable warranties.
• Answer phones, schedule appointments, and review recommended and upcoming services.
• Communicate with technicians throughout the repair process to keep customers updated.
• Provide cost estimates for mechanical and maintenance repairs.
• Maintain customer satisfaction scores at or above dealership standards.

Benefits

• Closed on Sundays
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Health Savings Account
• 401(k) with company match
• Paid vacation and holidays
• Employee discounts on vehicles, service, and parts
• Employee Assistance Program
• Referral bonuses
• Paid training
• Community and charity involvement

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed