Automotive Service Advisor - Honda

Hendrick Automotive Group

4d•$70,000 - $150,000•Onsite

About The Position

Hendrick Honda is hiring a Service Advisor to serve as the link between customers and technicians. The role involves listening to customers, explaining repair and maintenance recommendations, and keeping customers informed from vehicle write-up through delivery. The Service Advisor also builds repeat customer relationships and helps keep the service lane operating smoothly. The position is based primarily in the service area and involves working with customers, technicians, and the parts department. Duties include inspecting vehicles and conducting road tests. The work environment may include noise, vibration, exhaust fumes, and other typical service conditions. Regular, predictable attendance is required; shifts may include evenings, rotating weekends, and holidays. Pay is listed as $70,000 or more per year, commission-based on performance, with top performers earning $150,000 or more. Hendrick offers an onboarding program, paid manufacturer training, benefits, and opportunities for growth.

Requirements

Proven dealership experience as a Service Advisor or in a similar role.
Working knowledge of automotive systems, diagnostics, and repair procedures.
Strong customer service skills and ability to explain technical issues in plain language.
Ability to recommend services honestly and transparently.
Valid driver's license.
High school diploma or equivalent.

Nice To Haves

Honda experience preferred.
Familiarity with service writing software; Reynolds & Reynolds is a plus.
Trade certificate or college degree.

Responsibilities

Greet customers, listen to their concerns, and accurately document service needs.
Explain recommended repairs and maintenance, including services such as oil changes, tires, brakes, suspension, and transmissions.
Prepare accurate estimates and communicate costs transparently.
Coordinate with technicians to prioritize repairs and keep vehicles on schedule.
Recommend additional maintenance based on customer needs, with honesty and integrity.
Keep customers informed about repair status, additional recommendations, and vehicle readiness.
Process payments accurately and maintain clean financial records.
Work with the parts department to obtain needed parts for repairs.
Maintain service documentation in compliance with company policy and industry standards.
Stay current on Honda technology and repair procedures.
Inspect vehicles and conduct road tests.