AUTOMOTIVE SERVICE ADVISOR - ACURA/HONDA
About The Position
Hanania Automotive Group is hiring a customer-focused Automotive Service Advisor to work with its Acura and Honda teams at Hanania Acura of Orange Park in Jacksonville, Florida. The Service Advisor is the primary point of contact between customers and the service department, helping customers understand recommended maintenance and repairs while coordinating the service process. The company describes opportunities for professional development and career advancement across its dealerships and brands, and promotes from within when possible. Employment is contingent on successfully passing a pre-employment background check and hair follicle drug screening, and verifying a valid driver's license with an acceptable driving record. Hanania Automotive Group is an equal opportunity employer.
Requirements
- Previous automotive Service Advisor experience is preferred.
- Strong communication, customer service, and relationship-building skills.
- Ability to explain automotive repairs and maintenance recommendations clearly.
- Comfort working in a fast-paced, performance-driven environment.
- Organized and detail-oriented, with the ability to manage multiple priorities.
- Motivation by customer satisfaction, teamwork, and achieving performance goals.
- Valid driver's license with an acceptable driving record.
- Successfully pass a pre-employment background check and hair follicle drug screening, and verify a valid driver's license with an acceptable driving record.
Nice To Haves
- Acura, Honda, or import-brand experience is a plus.
Responsibilities
- Serve as the primary point of contact between customers and the service department.
- Welcome customers, listen to their concerns, and recommend appropriate maintenance and repairs.
- Conduct vehicle walkarounds and accurately document customer concerns.
- Prepare repair orders, provide estimates, and communicate recommended services.
- Keep customers informed throughout the repair process with timely updates.
- Coordinate with technicians, parts personnel, and service management to ensure an efficient workflow.
- Explain completed repairs, review invoices, and ensure customer satisfaction.
- Build lasting customer relationships through trust, transparency, and exceptional service.
- Help drive department performance through customer retention, service sales, and a positive customer experience.
Benefits
- Competitive wages and earning potential
- Medical, dental, and vision insurance
- Voluntary benefits
- Company-paid life insurance
- 401(k) with company match
- Paid time off (PTO) and paid leave time (PLT)
- Manufacturer training and professional development
- Promotion-from-within culture
- Career advancement opportunities across multiple dealerships and brands
- Employee discounts on vehicles, parts, and service
- Stability, resources, and opportunities of a large, growing automotive group
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
