Service Advisor - Honda West

Sonic Automotive•Las Vegas, NV

About The Position

As a Service Advisor, you will be a key member of the service team, responsible for providing outstanding customer service and ensuring the smooth operation of the service department. You will serve as the liaison between customers and technicians, ensuring that vehicles are properly diagnosed, serviced, and repaired in a timely manner. The role includes explaining recommended services and repair costs, coordinating appointments and repairs, keeping customers informed, maintaining service records, preparing invoices, processing payments, and addressing customer concerns. The position is full-time, with availability required Monday through Saturday; Sundays are off. Compensation is a draw plus commission, with stated annual compensation of $30,000 to $75,000.

Requirements

Authorization to work in the USA.
Valid driver’s license and good driving record.
Ability to pass pre-employment testing, including background checks, MVR, drug test, and credit report.
Knowledge of automotive systems and basic technical understanding.
Ability to multitask and thrive in a fast-paced environment.
Excellent organizational and time-management skills.
Familiarity with service department operations and procedures.

Nice To Haves

At least 2 years of experience as a Service Advisor in a high-volume dealership setting.
Experience with Honda or Acura.
Dealership advisor and sales experience.
Excellent CSE and Hours per RO 2+.
Experience using and working with CDK.

Responsibilities

Greet customers in a friendly and professional manner.
Listen to customers’ concerns and accurately document vehicle issues.
Explain recommended services and repairs, communicate estimated costs, and obtain customer approval.
Schedule appointments and manage service bay availability.
Coordinate with service technicians to ensure timely completion of repairs.
Update customers on vehicle status, provide accurate repair timelines, and inform them of delays.
Create and maintain detailed service records.
Prepare and explain invoices, including a breakdown of services performed.
Process payments and handle billing inquiries.
Follow up with customers after service to ensure satisfaction and address concerns.
Resolve customer complaints or issues promptly and professionally.
Stay informed about automotive technologies and services.
Inform customers about maintenance schedules and recommended services.
Meet and exceed sales and company goals.