Service Advisor - Honda Fremont

AutoNation • Fremont, CA

3d

About The Position

AutoNation is one of the largest automotive retailers in the United States, with dealerships nationwide offering new and used vehicles, customer financing, parts, maintenance, and repair services. As a Service Advisor, you will be part of a nationwide team servicing 20,000 cars a day and building customer loyalty. You will use communication skills, automotive knowledge, and technology to identify service opportunities that help keep customers safe on the road.

Working in the service department, the Service Advisor serves as the go-between for Service Technicians and customers and takes an active role in the service lane. You will explain technicians’ recommendations in clear language and suggest appropriate additional services. This is a commission role with an estimated income of $2,000–$7,000 per month.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience is preferred but not required.

Responsibilities

• Set, confirm, and prepare for customer appointments.
• Meet or exceed targeted sales goals and customer satisfaction index goals.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs using customer information, walk-arounds, inspections, and test drives.
• Use a consultative selling process to help customers plan ongoing required vehicle maintenance.
• Prepare repair orders with transparent cost and time estimates.
• Communicate with technicians and parts associates to support timely completion of work.
• Update customers on vehicle status according to their preferred method of communication.
• Follow up with customers to ensure satisfaction.
• Develop superior product knowledge to assist customers effectively.
• Provide an exceptional customer experience that drives loyalty.
• Explain technicians’ recommendations to customers and suggest appropriate service opportunities.

Benefits

• Competitive compensation and 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to deals and discounts through YouDecide.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED