Service Advisor - Honda West

Sonic Automotive•Las Vegas, NV

3d•$30,000 - $75,000

About The Position

Honda West is hiring a Service Advisor to provide outstanding customer service and support the smooth operation of its service department. The Service Advisor serves as the liaison between customers and technicians, helping ensure vehicles are diagnosed, serviced, and repaired in a timely manner. Compensation is draw plus commission, with a stated annual range of $30,000 to $75,000 based on performance. This is a full-time position with Monday-through-Saturday availability and Sundays off.

Requirements

Authorization to work in the USA.
Valid driver’s license and good driving record.
Ability to pass pre-employment testing, including background checks, MVR, drug test, and credit report.
Ability to multitask and work in a fast-paced environment.
Excellent organizational and time-management skills.
Knowledge of automotive systems and basic technical understanding.
Familiarity with service department operations and procedures.

Nice To Haves

At least 2 years of experience as a Service Advisor in a high-volume dealership setting.
Experience with Honda or Acura.
Dealership advisor and sales experience.
Excellent CSE and Hours per RO of 2 or more.
Experience using and working with CDK.

Responsibilities

Greet customers in a friendly and professional manner.
Listen to customers’ concerns and accurately document vehicle issues.
Explain recommended services and repairs in detail.
Communicate estimated costs and obtain customer approval for services.
Schedule appointments and manage service bay availability.
Coordinate with service technicians to support timely repair completion.
Update customers on vehicle status throughout the service process.
Provide repair timelines and notify customers of delays.
Create and maintain detailed customer service records.
Prepare and explain invoices, including a breakdown of services performed.
Process payments and handle billing inquiries.
Follow up with customers after service to confirm satisfaction and address concerns.
Resolve customer complaints or issues promptly and professionally.
Stay informed about automotive technologies and services.
Inform customers about maintenance schedules and recommended services.
Meet and exceed sales and company goals.