Automotive Service Advisor / Writer | Up to $75k & Weekends Off | Edwardsville
About The Position
As an Automotive Service Advisor / Writer with Christian Brothers Automotive, you are the trusted professional guests rely on for assistance with their vehicles. You help build lasting relationships and serve as the primary face guests see when they invest in vehicle service. Service Advisors guide guests through the repair process, keep them informed about their vehicle’s status, and ensure their satisfaction before they leave the facility. The position is at an independently owned and operated Christian Brothers Automotive location in Edwardsville, Illinois. The schedule is Monday through Friday, 7 a.m. to 6 p.m., with weekends off.
Requirements
- Excellent communication skills to coordinate clearly with technicians, guests, and team members.
- Strong customer service skills to answer inquiries, address concerns, and ensure guest satisfaction.
- Strong organizational and problem-solving skills.
- Proficiency with Windows-based computer software and automotive store applications.
- Willingness to be coached and an attitude of humility.
- Drive for success and a desire to grow.
- Driving record acceptable to the current insurance carrier.
- Dependability and reliability for the Monday–Friday schedule, 7 a.m.–6 p.m.
- Ability to be on your feet for most of the workday, including standing, walking, and coordinating parts.
- Ability to occasionally lift and carry objects weighing over 50 pounds.
- Ability to maintain a brisk pace in a high-volume environment.
Nice To Haves
- Background in customer service, sales, or project management.
- Previous experience in automotive sales, as a service advisor/writer, or in sales/estimation.
- Experience using Tekmetric.
Responsibilities
- Greet every guest who enters the facility with hospitality and respect.
- Build long-term relationships between the store, yourself, and guests.
- Present the best solution for properly repairing guests’ vehicles in an understandable way.
- Help manage the store’s workflow effectively and efficiently.
- Sell services consistently and effectively while maintaining honesty and integrity.
- Maintain a positive attitude and team atmosphere.
- Communicate clearly and professionally by phone.
- Direct, coordinate, and participate in customer service activities.
- Shuttle guests as needed in a CBA-branded vehicle.
- Ensure repairs are performed to proper specifications.
- Work as part of a team and assist other employees as needed.
- Perform other duties as assigned.
Benefits
- Paid vacation and paid holidays.
- Healthcare benefits available.
- Matching retirement plans.
- Ongoing training and career advancement.
- Employer-paid financial wellness program and app, SmartDollar & EveryDollar.
- Chaplain care support available.
- Weekly team lunches.
- Continuous training through the CBA Flywheel Learning System.
- Employee Point Store access to redeem training points for swag and rewards.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
