Toyota Automotive Salesperson

Hendrick Automotive Group•Concord, NH

8d•Onsite

About The Position

Hendrick Toyota Concord is hiring an Automotive Salesperson to sell new or used vehicles profitably while ensuring customer satisfaction. The position involves helping customers identify the vehicle they want, explaining and demonstrating vehicle features, recommending optional equipment, preparing pricing and sales paperwork, and coordinating delivery and registration. The salesperson also supports business development, responds to customer concerns, and works to meet dealership sales goals and company customer-satisfaction standards. The role has no direct supervisory responsibilities. Work is performed throughout dealership premises, indoors and outdoors, including customer test drives and the outdoor car lot. Regular and predictable attendance is required; scheduled shifts may include evenings, weekends, and holidays. The employee must follow company policies, safety rules, safeguards, and core values, participate in required training, accurately record hours worked, and perform other assigned duties. The position requires frequent standing and movement around dealership facilities, as well as talking or hearing; walking and sitting are also required.

Requirements

High school diploma desired.
Automotive field of study or work experience indicated as desired.
Up to 3 years of work experience indicated as desired.
Prior sales and/or customer service experience desired.
Valid driver’s license.
Intermediate knowledge of Microsoft Office products.
Intermediate ability to learn web applications for customer management.
Ability to understand and follow instructions and communicate effectively with customers and company personnel.
Ability to read and comprehend instructions, correspondence, and memos, and present information effectively in one-on-one and small-group situations.
Ability to add, subtract, multiply, and divide.
Ability to apply common-sense understanding to carry out instructions and deal with standardized situations.
Regular and predictable attendance.
Ability to perform the essential duties, with reasonable accommodations available where applicable.

Responsibilities

Meet dealership sales goals.
Greet customers and determine the make, type, and quality of vehicle they want.
Explain vehicle features and demonstrate vehicle operation in the showroom or on a test drive.
Suggest optional equipment for customers to purchase.
Calculate and quote sales prices, including tax, trade-in allowance, and discounts.
Complete vehicle-sales paperwork, including sales slips or contracts.
Arrange vehicle delivery and registration.
Research the availability of models and optional equipment.
Engage in business development.
Address customer concerns.
Maintain customer satisfaction index (CSI) at or above company standards.
Maintain an organized, clean, and safe work area.
Participate in required training.
Accurately record all hours worked in the company timekeeping system.
Follow safeguards, company policies and procedures, and applicable safety rules and regulations.
Demonstrate the company’s core values.
Perform other duties as assigned.