Automotive Sales Manager

CarShop US-Penske Automotive Group•Concord Township, PA

2d•$80,000 - $105,000•Onsite

About The Position

CarShop is seeking an Automotive Sales Manager to lead and support its Sales Team in partnership with the General Sales Manager. The role focuses on coaching and developing Sales Consultants, driving sales performance, and delivering an exceptional customer experience while fostering integrity, teamwork, and outstanding customer service. CarShop is part of Penske Automotive Group, a Fortune 500 company, and describes its culture as supportive and team-oriented, with opportunities for employees to grow and succeed. The position has supervisory responsibilities and involves helping manage the dealership’s day-to-day operations. It requires variable hours, including the ability to work nights, weekends, and holidays as required. The work is in person and includes prolonged standing and walking, occasional prolonged sitting, working outdoors in varying weather conditions, and physical tasks such as lifting, pushing, pulling, stooping, kneeling, reaching, and grasping.

Requirements

Previous automotive retail management experience.
Proven experience leading, coaching, and developing successful sales teams.
Strong leadership, communication, and interpersonal skills.
Customer-focused approach and servant leadership mindset.
Strong organizational, planning, and problem-solving abilities.
Ability to make thoughtful, timely decisions in a fast-paced environment.
Demonstrated integrity, professionalism, and accountability.
Ability to motivate, influence, and develop others.
Positive attitude and commitment to continuous improvement.
Valid state driver’s license and satisfactory driving record.
Ability to pass pre-employment screening, including background and drug testing.
High school diploma or equivalent.
Two to three years of sales experience, or an equivalent combination of education and experience.
State salesperson license may be required.

Nice To Haves

Finance knowledge, including reading credit bureaus, submitting finance applications, and completing delivery paperwork.
Bachelor’s or associate degree.
Two to three years of sales experience within the automotive industry.

Responsibilities

Assist the General Sales Manager with daily leadership of the Sales Department.
Coach, mentor, and develop Sales Consultants to maximize performance and customer satisfaction.
Monitor daily sales activities and provide hands-on support throughout the sales process.
Ensure prompt follow-up on customer inquiries before and after the sale.
Maintain an active presence on the sales floor and ensure customers receive outstanding service.
Achieve Customer Satisfaction Index (CSI) and sales performance goals.
Implement and improve sales processes, policies, and best practices.
Assist the Finance Department by performing Finance Manager responsibilities when needed.
Resolve customer concerns while maintaining CarShop’s customer-first philosophy.
Establish performance goals and development plans for team members.
Conduct weekly sales meetings to recognize achievements, share best practices, and encourage continuous improvement.
Support the General Sales Manager and assume leadership responsibilities when needed.
Help manage the day-to-day operations of the dealership.
Use appropriate internal and external IT systems to convey and communicate information.