Automotive Sales Manager

Penske Automotive Group•Glen Mills, PA

3d•Onsite

About The Position

CarShop is seeking an Automotive Sales Manager to help lead its Sales Team and foster a culture of integrity, teamwork, and exceptional customer service. Working with the General Sales Manager, this role coaches and develops Sales Consultants, drives performance, and supports an outstanding customer experience. The position may also take on leadership responsibilities for the General Sales Manager and perform Finance Manager responsibilities when needed. CarShop is part of Penske Automotive Group, a Fortune 500 company. The company describes its culture as supportive and team-oriented, and notes its recognition as a Glassdoor Best Places to Work and a recipient of Top Workplace honors from the Philadelphia Inquirer and Pittsburgh Post-Gazette.

Requirements

Previous automotive retail management experience.
Proven experience leading, coaching, and developing successful sales teams.
Strong leadership, communication, and interpersonal skills.
Customer-focused approach and a servant leadership mindset.
Strong organizational, planning, and problem-solving abilities.
Ability to make thoughtful, timely decisions in a fast-paced environment.
Demonstrated integrity, professionalism, and accountability.
Ability to motivate, influence, and develop others.
Positive attitude and commitment to continuous improvement.
Valid driver's license with a satisfactory driving record.
Ability to pass pre-employment screening, including background and drug testing.
High school diploma or equivalent.
Two to three years of sales experience or an equivalent combination of education and experience.
Valid state driver's license; a state salesperson license may also be required.
Ability to work variable hours, including nights, weekends, and holidays as required.
Ability to lift no more than 50 pounds at a time and/or frequently lift or carry objects weighing up to 35 pounds.
Ability to stand and walk for prolonged periods, and occasionally sit for prolonged periods.
Ability to push, pull, stoop, kneel, reach, and grasp; the position also involves repetitive motion.
Ability to talk and hear.

Nice To Haves

Finance knowledge, including reading credit bureaus, submitting finance applications, and completing delivery paperwork.
A bachelor's or associate degree.
Two to three years of sales experience within the auto industry.

Responsibilities

Assist the General Sales Manager with the daily leadership of the Sales Department.
Coach, mentor, and develop Sales Consultants to maximize performance and customer satisfaction.
Monitor daily sales activities and provide hands-on support throughout the sales process.
Ensure prompt follow-up on customer inquiries before and after the sale.
Maintain an active presence on the sales floor and ensure customers receive outstanding service.
Achieve Customer Satisfaction Index (CSI) and sales performance goals.
Implement and improve sales processes, policies, and best practices.
Assist the Finance Department by performing Finance Manager responsibilities when needed.
Resolve customer concerns while maintaining CarShop's customer-first philosophy.
Establish performance goals and development plans for team members.
Conduct weekly sales meetings to recognize achievements, share best practices, and encourage continuous improvement.
Support the General Sales Manager and assume leadership responsibilities when needed.
Lead by example, foster a cooperative team environment, and promote integrity, trustworthiness, self-reliance, and continuous improvement.
Use appropriate internal and external IT systems to convey and communicate information.