Automotive Sales Manager

Mercedes Benz of Little Rock•Little Rock, AR

6h•Onsite

About The Position

The Sales Manager is responsible for customer retention and profitability by hiring, training, and measuring sales representatives’ performance and establishing customer-focused sales standards. The role oversees new and used vehicle sales operations, including sales goals, budgets, staffing, inventory, merchandising, advertising, customer follow-up, and compliance with dealership policies and applicable laws. The manager also handles employee performance and HR-related processes, maintains accurate sales activity and deal records, and supports a professional, ethical, safe, and customer-focused dealership environment. The position is conducted primarily in a professional dealership setting, with occasional travel and usually moderate noise. The employee regularly sits, stands, and walks; occasionally climbs and stoops, kneels, crouches, or crawls; frequently lifts or moves up to 10 pounds and occasionally up to 25 pounds. Pre-employment motor vehicle records, drug screens, and background checks are required.

Requirements

Work experience in sales or a related field.
Knowledge of sales and ability to meet monthly sales standards.
Advanced computer skills, specifically with Reynolds and Reynolds.
Ability to understand the importance of and maintain confidentiality.
Ability to understand and follow work rules, policies, and procedures.
High school diploma or equivalent.
Ability to perform the essential duties, with reasonable accommodations where applicable.
Ability to meet the described physical demands, with reasonable accommodations where applicable.

Nice To Haves

Dealership experience preferred.
Bachelor’s degree in business, marketing, or a related field preferred.

Responsibilities

Forecast monthly and annual sales, gross, and key expense goals and prepare and administer the sales department’s annual operating budget.
Hire, train, motivate, counsel, schedule, and monitor new and used vehicle sales employees, ensuring proper staffing.
Help sales representatives establish and achieve realistic monthly goals, and provide ongoing support, product resources, and training.
Ensure sales staff follow dealership policies, procedures, and standards for closing deals and delivering vehicles to customers.
Develop and monitor prospect, sale-control, and purchaser follow-up systems.
Promote teamwork, effective communication, customer satisfaction, and a customer-focused sales environment throughout the sales, delivery, and follow-up process.
Work with sales representatives on programs to increase vehicle gross and F&I penetration, and oversee efforts to improve dealership image and customer satisfaction ratings.
Provide management with accurate daily floor-traffic control data and maintain a daily log of dealership sales activities.
Review inventory daily for an appropriate mix of grounded stock and recommend new and used vehicle inventory by color, model, and equipment using customer and market analyses.
Direct merchandising and advertising efforts with sales managers and assist in developing advertising campaigns and promotions.
Assist the used-vehicle department with trade appraisals as needed.
Comply with federal, state, and local regulations affecting vehicle sales, and follow applicable legal, compensation-claim, OSHA, and leave procedures; contact Human Resources promptly when needed.
Complete deal settlement sheets and submit them promptly to accounting.
Monitor and approve bi-weekly employee timesheets and monthly commissions according to dealership procedures.
Participate in HR operations and follow protocols for employee relations issues and annual performance reviews.
Conduct business ethically and professionally; maintain confidentiality and follow work rules, policies, and procedures.
Maintain a professional appearance and an organized, safe, and clean work environment.
Conduct daily and weekly sales meetings and attend management meetings.
Arrive on time, work the required shift, follow supervisor instructions, interact effectively with coworkers, and receive feedback positively.
Perform other job-related duties and responsibilities as assigned.