Automotive Sales Consultant

Penske Automotive Group•Chester Springs, PA

12d

About The Position

CarShop, part of Penske Automotive Group, is hiring an Automotive Sales Consultant to help customers find vehicles that meet their needs and provide an exceptional buying experience. The role guides customers through the sales process from initial inquiry to delivery, builds customer relationships through service and follow-up, responds to showroom, phone, and online inquiries, and works with the team to meet sales and customer satisfaction goals. Automotive sales experience is not required; candidates from sales, hospitality, retail, customer service, or other people-focused backgrounds are encouraged to apply. Compensation is $50,000–$80,000+ annually with uncapped earning potential, and an eligible sign-on bonus of up to $1,000 based on experience. CarShop describes itself as a positive, team-oriented workplace that offers training, professional development, and career advancement opportunities within CarShop and Penske Automotive Group. The schedule may vary from week to week based on operational needs. Evening, weekend, and holiday work is required. The position involves moving throughout the dealership, including its lot, showroom, service department, and offices, as well as time outdoors in varying weather conditions. Physical demands include frequent standing and walking, occasional light lifting and carrying, possible prolonged sitting, pushing and pulling controls, climbing, stooping, kneeling, and the ability to hear, talk, and safely drive a vehicle. During winter months, the employee may help clear snow from vehicles when applicable to the local climate.

Requirements

Strong communication and relationship-building skills, including the ability to communicate orally, in writing, face-to-face, by phone, or through other means.
Positive attitude, self-motivation, and a customer-first mindset.
Ability to thrive in a fast-paced, team-oriented environment.
Valid driver's license and a driving record that meets insurance requirements and company policy.
Ability to pass pre-employment background and drug screening.
High school diploma or GED, or an equivalent combination of education and experience.
Computer proficiency.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to perform basic arithmetic and calculate rates, ratios, percentages, commissions, discounts, and other figures.
Ability to understand and follow work rules, procedures, and detailed written or oral instructions, and to apply common sense in carrying them out.
Ability to work independently and complete assignments within established instructions, routines, and practices.
Ability to interact well with others and contribute positively to department, dealership, and organizational morale.
Ability to meet the physical demands described, including walking or standing for at least half of the shift, lifting or carrying light loads, climbing, stooping, kneeling, and safely driving a vehicle.
Current and active sales license in states where applicable.

Nice To Haves

Previous sales, retail, hospitality, or customer service experience is preferred but not required.
One-year certificate from a college or technical school, or three to six months of related experience and/or training, or an equivalent combination.
Associate's degree or equivalent from a two-year college or technical school, or six months to one year of related experience and/or training, or an equivalent combination.

Responsibilities

Help customers find the right vehicle for their needs and deliver an exceptional buying experience.
Guide customers through the sales process from initial inquiry to vehicle delivery.
Build lasting customer relationships through outstanding service and follow-up.
Respond to showroom, phone, and online inquiries.
Work collaboratively with the team to achieve sales and customer satisfaction goals.
Establish personal sales goals and implement a plan of action to achieve them.
Understand, keep abreast of, and comply with federal, state, and local regulations affecting retail automotive sales.
Process and organize data for management analysis.
Follow work rules, procedures, and instructions, and complete assignments independently within the parameters provided.
During winter months, assist with cleaning vehicles from snow when applicable to the local climate.