Automotive Sales Consultant/Client Advisor

NELSON AUTO GROUP • Norman, OK

22h • $48,000 - $60,000 • Onsite

About The Position

Nelson Mazda Norman is seeking motivated, professional Client Advisors to guide guests through the full vehicle-buying journey, from the first call, email, or showroom visit through vehicle delivery. The role focuses on delivering exceptional service, clear communication, and a pressure-free, transparent buying experience. Client Advisors are paid a salary rather than traditional sales commissions, while still working toward measurable sales, guest satisfaction, and activity goals.

Compensation starts at $4,000 per month during training and increases to $5,000 per month ($60,000 annually) after successful certification. The position offers a structured paid training and certification program, a four-day team schedule after certification, opportunities for additional bonuses, and an annual compensation review after the first year. Typical merit increases are 3–6% based on performance.

Requirements

• Experience in sales, hospitality, customer relationship management, or another customer-facing role is strongly preferred.
• Demonstrated success meeting goals or delivering excellent customer service.
• Excellent verbal, written, and telephone communication skills.
• Strong computer proficiency and ability to learn multiple digital platforms quickly.
• Excellent organization, time management, and follow-through.
• Self-motivated and dependable, receptive to feedback, and committed to integrity.
• Must pass required pre-employment drug screening and background check.
• Must possess a valid driver’s license.
• Must be comfortable driving and demonstrating vehicles.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Use multiple technology platforms to communicate with guests and manage the buying process.
• Answer guest calls and inquiries professionally and enthusiastically.
• Schedule appointments, manage calendars, and proactively follow up with prospective and existing guests.
• Guide guests from initial contact through vehicle selection, test drive, purchase, and delivery.
• Clearly explain warranty and protection product options.
• Maintain strong knowledge of Mazda vehicles and dealership offerings.
• Accurately document guest interactions and keep sales activities organized.
• Build lasting relationships and deliver an experience that reflects Nelson’s core values.
• Work toward established sales, guest satisfaction, and activity goals.
• Maintain timely guest follow-up, accurate records, and organized appointments.
• Demonstrate dependable attendance, punctuality, and professional conduct.
• Complete required training and certification and participate in ongoing coaching.
• Take responsibility for the guest experience from first contact through delivery.

Benefits

• Paid structured training and certification program.
• Opportunity to earn additional bonuses.
• Annual compensation review after the first year, with typical merit increases of 3–6% based on performance.
• Medical, dental, and vision benefits.
• Flexible spending options.
• 401(k) with company matching up to 6%.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed