Automotive Sales BDC Representative | Commission-Based - Tonkin Hillsboro Chevrolet
About The Position
The Automotive Sales BDC Representative contacts customers by phone, email, and text to schedule appointments with the sales team and connect customers with the appropriate people at the dealership. The role focuses on delivering a welcoming customer experience through professional communication, lead follow-up, and organized appointment coordination in a fast-paced environment. No prior automotive experience is required. The position is with Tonkin Hillsboro Chevrolet, part of the Tonkin Family of Dealerships, which describes itself as a supportive, team-oriented organization offering training and opportunities for career growth.
Requirements
- Professional appearance and behavior.
- Strong computer and phone literacy.
- Excellent phone etiquette and communication skills.
- Ability to work in a fast-paced environment while maintaining a positive, customer-focused attitude.
- Must be 18 years or older.
- Valid driver's license and clean driving record.
- Must be able to pass a criminal background check and pre-employment drug screen.
Nice To Haves
- Prior experience in a Reception, Call Center, or BDC Representative role is preferred.
Responsibilities
- Schedule appointments for customers to visit the dealership and meet with the sales team.
- Deliver exceptional customer service in a fast-paced, high-energy environment.
- Follow up with leads by phone, text, or email to confirm appointments and provide additional information.
- Answer inbound calls and emails, addressing customer inquiries and scheduling requests.
- Maintain organized records of customer interactions and appointments.
Benefits
- Employer-subsidized medical and dental insurance with comprehensive coverage options.
- Company-paid life insurance.
- Employee Assistance Plan.
- Text-based telehealth.
- Voluntary short- and long-term disability, critical illness, accident, and pet insurance options.
- Additional voluntary life insurance for the employee and family.
- 401(k) with company match.
- Paid time off that begins accruing from Day 1.
- Exclusive employee pricing for the employee and family on parts, service, and vehicles.
- Ongoing training and development.
- Opportunities for career growth and advancement across multiple dealerships.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
