Automotive Sales and Finance Consultant

PricePro Ford•Whitehouse, OH

1d•Onsite

About The Position

The Automotive Sales and Finance Consultant manages the full customer journey, from initial engagement through vehicle financing and final delivery. The role spans new and pre-owned inventory and combines sales goal achievement with a client-first approach and high standards of integrity. The position reports to the Sales Manager and is performed in person. The consultant assesses customer needs, presents vehicles and their features, guides customers through negotiation, and works to meet sales and customer satisfaction benchmarks. They manage financing from credit application through lender submission and deal structuring, present aftermarket protection products, and ensure accurate, compliant deal documentation and contracts. They also coordinate vehicle delivery, represent the dealership professionally, and maintain customer relationships through CRM follow-up.

Requirements

Proven experience in retail sales.
Strong financial acumen and ability to clearly explain loan and lease structures.
Exceptional communication and de-escalation skills.
Valid driver's license and clean driving record.
High personal integrity and commitment to transparent business practices.

Nice To Haves

Prior automotive experience, F&I (Finance & Insurance), or full-cycle sales experience.
Proficiency in CRM software.

Responsibilities

Greet customers and assess their needs to match them with a suitable new or pre-owned vehicle.
Conduct vehicle walkarounds and technology demonstrations to explain product features and value.
Guide customers through transparent negotiations, address objections, and maintain a positive, solution-oriented experience.
Meet or exceed monthly targets for units sold, gross profit, and customer satisfaction.
Manage financing from credit application intake and lender submission through deal structuring, including APR, term, and down payment.
Present and sell aftermarket products, such as service contracts and GAP coverage.
Ensure deal documentation complies with state and federal regulations and verify signatures, stipulations, insurance, proof of income, and proof of residence before delivery.
Finalize legal documents and explain customers’ financial obligations and contract terms.
Coordinate with Recon and Detail teams to prepare vehicles for delivery, and conduct a final feature walkthrough with customers.
Promote the dealership through professional conduct, community engagement, and digital presence.
Maintain CRM follow-up to nurture customer relationships, encourage repeat business, and generate referrals.
Meet or exceed monthly unit-volume targets, maintain CSI/NPS scores at or above the regional average, and achieve zero-error deal jackets submitted for funding.