Automotive Sales Advisor

Asbury Automotive•Catonsville, MD

3d•$40,000 - $200,000

About The Position

The Automotive Sales Advisor responds to customers who inquire about advertised vehicles online by phone and email, and assists customers who visit the dealership in person. The role guides customers through the buying process from initial contact through the final sale, using the Asbury selling process and providing a guest-focused experience. Advisors build customer relationships, support repeat business and referrals, and work toward sales success while contributing to a supportive team environment.

Requirements

Motivation to be successful.
Strong customer service skills.
Ability to create and maintain customer relationships.
Strong computer and phone skills.
Experience using and maintaining a customer relationship management (CRM) database.
Self-motivated and a team player.
At least 18 years of age.
Valid driver's license.
Ability to pass pre-employment screening, including a background check and drug test.

Nice To Haves

Prior automotive sales or retail experience, customer service, call center, or business development experience.
Bilingual ability.

Responsibilities

Contact and communicate with customers to identify their needs using the Asbury selling process.
Build rapport with customers and develop a referral base and customer network.
Respond to internet leads within the store's required timeframe and email product information with pricing.
Answer sales phone calls and schedule customer appointments.
Confirm appointments.
Make outbound follow-up calls about customer inquiries, after-sale matters, and repeat business.
Conduct test drives and vehicle walk-arounds with customers.
Work with customers throughout the buying process, from start to finish.
Maintain professional business attire and appearance.

Benefits

Weekly pay; stated annual pay range of $40,000–$200,000.
Paid holidays and paid time off.
Paid training.
Stock awards for select management and front-line team members.
Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans.
Up to 12 weeks of paid pregnancy leave (disability leave).
Paid parental leave.
Health savings accounts.
Flexible spending accounts.
Short-term and long-term disability plans.
Whole life and term life insurance.
401(k) with company match.
Pet insurance.
Digital career path tool and continuous training through Asbury's Internal Learning Management System.
Professional growth and development opportunities.
Technician student loan relief resources.
Employee assistance program.
Employee discounts on parts and service repairs.
Scholarship awards.
Paid volunteer hours through community service initiatives.
Employee referral program with bonus opportunities.