Automotive Service Advisor/Sales
About The Position
Vannoy's Tires, Inc. Tire Pros is hiring a Sales and Service Advisor to sell and promote the company's products and services while following store standards and expectations. The role serves customers at the company's Pensacola and Gulf Breeze locations, greeting and assisting them, identifying vehicle service needs, recommending appropriate work, preparing estimates, and keeping customers informed about service status. The advisor also handles checkout explanations, follow-up calls, and tracking of returns and warranty parts. Prior Service Advisor experience is helpful but not required.
Requirements
- Professional appearance and proven ability to work in a process-driven environment.
- Valid driver's license.
- Must pass an MVR/background check screening.
- Must be at least 18 years of age.
- Ability to work a minimum of five days, including Saturdays.
Nice To Haves
- Prior experience as a Service Advisor is helpful but not required.
Responsibilities
- Promptly greet customers professionally and courteously, in person and by telephone, using standardized customer service techniques.
- Listen to and document customers' concerns, inspect vehicles, and review service history to identify and verify service needs.
- Recommend services based on the appropriate level of knowledge, and communicate technician recommendations so customers can make informed decisions.
- Document all service recommendations in the customer's file.
- Promote appropriate services, parts, and accessories by demonstrating an understanding of products and related service requirements.
- Provide accurate quotes that include cost and completion time for customer-approved services, and update customers on service status throughout the day.
- Follow checkout procedures, including reviewing the completed multi-point inspection and explaining applicable warranties.
- Make post-repair and declined-service follow-up calls to ensure customer satisfaction.
- Track new returns, core returns, and warranty parts for individual customers.
- Perform other duties as assigned.
Benefits
- Competitive bi-weekly pay
- Tuition reimbursement
- Paid vacation and sick time
- Six paid holidays
- Medical, dental, and vision insurance
- Company-paid life insurance
- 401(k) retirement savings plan with company match
- Discounted services on personal and immediate family vehicles
- Opportunity for advancement
- Commission and bonus opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
