Automotive Sales Advisor

Asbury Automotive Group • Catonsville, MD

2d

About The Position

The Automotive Sales Advisor helps redefine the car-buying experience by developing customer relationships and delivering exceptional guest experiences. The role responds to customers who inquire about advertised vehicles online by phone and email, and assists walk-in customers from the initial buying process through the final sale. Sales Advisors use the dealership's selling process, provide vehicle and pricing information, arrange appointments, conduct test drives and walk-arounds, and follow up with customers to support repeat business and referrals.

Requirements

• Motivation to be successful.
• Strong customer service skills.
• Ability to create and maintain customer relationships.
• Strong computer and phone skills.
• Experience utilizing and maintaining a customer relations management database.
• Must be at least 18 years of age.
• Must have a valid driver's license.
• Must pass pre-employment background and drug screenings.

Nice To Haves

• Prior automotive sales or retail experience.
• Customer service, call center, or business development experience.
• Bilingual ability.
• Self-motivated and a team player.

Responsibilities

• Contact and communicate with customers to identify their needs using the Asbury selling process.
• Build rapport with customers and develop a base of referrals and a customer network.
• Respond to internet leads within the store's required timeframe and email product information with pricing.
• Answer sales phone calls and set customer appointments.
• Confirm appointments.
• Make outbound follow-up calls about customer inquiries, post-sale matters, and repeat business.
• Conduct test drives and vehicle walk-arounds with customers.
• Guide customers through the buying process from start to finish.

Benefits

• Weekly pay.
• Annual pay range of $40,000–$200,000.
• Paid holidays and paid time off.
• Paid training.
• Stock awards for select management and front-line team members.
• Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans.
• Up to 12 weeks of paid pregnancy leave (disability leave).
• Paid parental leave.
• Health savings and flexible spending accounts.
• Short-term and long-term disability plans.
• Whole life and term life insurance.
• 401(k) with company match.
• Pet insurance.
• Digital career path tool and continuous training through Asbury's Internal Learning Management System.
• Professional growth and development opportunities.
• Technician student loan relief resources.
• Employee assistance program.
• Employee discounts on parts and service repairs.
• Scholarship awards.
• Paid volunteer hours through community service initiatives.
• Employee referral program with bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed