Automotive Rental & Customer Service Coordinator
About The Position
Glendale Chrysler Jeep Dodge Ram is hiring an Automotive Rental & Customer Service Coordinator for its busy service department. The coordinator helps customers stay on the road while their vehicles are serviced or repaired by arranging rental and loaner vehicles, assisting with paperwork, and keeping the fleet organized and ready for use. The role involves customer service, vehicle coordination, recordkeeping, billing support, and preparing returned vehicles for the next customer. Automotive experience is a plus, but customer service experience from other industries is welcome.
Requirements
- Friendly, professional attitude and strong customer service skills.
- Excellent communication and organizational abilities.
- Ability to multitask in a busy, customer-focused environment.
- Basic computer skills and attention to detail.
- Valid driver's license.
- Ability to drive a manual transmission vehicle.
- Availability to work Saturdays.
- Willingness to complete pre-employment background screening and drug testing.
Nice To Haves
- Previous customer service experience.
- Experience in automotive dealerships, car rental companies, customer service, reception, or administrative support.
Responsibilities
- Provide friendly, professional service to customers with rental vehicle reservations, agreements, check-outs, and returns.
- Monitor vehicle availability and manage rental vehicle check-in and check-out processes.
- Maintain accurate rental records.
- Coordinate customer transportation needs with Service Advisors and management while vehicles are being repaired.
- Verify driver's licenses and insurance coverage, complete rental agreements, and maintain accurate electronic records.
- Coordinate with insurance companies, verify payment arrangements, and follow up on outstanding rental payments.
- Inspect returned vehicles for mileage, fuel, and damage.
- Wash and vacuum vehicles to prepare them for the next customer.
- Track rental activity using Excel and keep customer records and rental documentation up to date.
Benefits
- Medical and dental insurance.
- Paid holidays, vacation, personal days, and sick time.
- Paid training and development opportunities.
- Opportunities for career growth and advancement.
- Employee vehicle purchase programs.
- Stable, established dealership environment.
- Friendly, team-oriented workplace.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
