Automotive Rental Clerk

Georgica Auto

About The Position

Bill Rapp Subaru is seeking a dependable, customer-focused Automotive Rental Clerk to support daily vehicle rental operations. The role assists with rental transactions, customer inquiries, rental documentation, vehicle scheduling, and administrative responsibilities to help ensure a positive customer experience and efficient daily operations. The successful candidate is professional, organized, detail-oriented, and comfortable managing multiple responsibilities in a fast-paced automotive environment.

Requirements

Strong verbal and written communication skills.
Basic computer skills and familiarity with Microsoft Office.
Excellent organizational skills and attention to detail.
Ability to multitask and work in a fast-paced environment.
Professional demeanor and commitment to customer satisfaction.

Nice To Haves

High school diploma or equivalent.
Previous customer service, administrative, automotive, or rental experience.
Valid driver's license and acceptable driving record.

Responsibilities

Assist customers with vehicle rental reservations, check-ins, and returns.
Prepare, review, and process rental agreements and related documentation.
Explain rental policies, procedures, and vehicle rental requirements to customers.
Maintain accurate rental records and customer information.
Coordinate vehicle availability, assignments, and scheduling.
Inspect vehicles during check-out and check-in, documenting existing damage or concerns.
Communicate vehicle maintenance and cleanliness needs to appropriate personnel.
Answer phone calls, respond to customer inquiries, and provide excellent customer service.
Process rental transactions and maintain accurate records.
Assist with general administrative and operational duties as needed.
Maintain a professional, organized, and customer-friendly work environment.