Automotive Internet Sales Consultant

Bud Clary Auto • Longview, WA

4d • Onsite

About The Position

The Automotive Internet Sales Consultant sells automobiles by explaining their characteristics, capabilities, features, performance, applications, benefits, and optional equipment. The consultant identifies customer transportation needs, qualifies buyers, builds customer relationships, and closes sales while working to meet customer satisfaction and dealership productivity standards. The position includes customer follow-up before and after delivery, completing sales paperwork, and preparing and delivering vehicles. Driving is an essential function; employees must hold a valid driver’s license and maintain an acceptable driving record under company insurance standards.

Requirements

• Valid driver’s license.
• Acceptable driving record consistent with company insurance standards throughout employment.
• Ability to understand and demonstrate vehicle characteristics, capabilities, features, performance, applications, and benefits.
• Ability to identify customer needs, develop customer relationships, qualify buyers, and close sales.

Responsibilities

• Approach, greet, and offer assistance or direction to customers entering the showroom or sales lot.
• Identify customers’ needs by asking questions and listening carefully, then assist them in selecting a vehicle.
• Explain vehicle performance, applications, benefits, features, and optional equipment.
• Follow dealership procedures for verifying customer identification before test drives and offer test drives to all prospects.
• Use the dealership’s sales control and follow-up system and demonstrate commitment to customer satisfaction.
• Understand applicable federal, state, and local laws governing retail automobile sales.
• Set personal sales goals consistent with dealership productivity standards and develop strategies to meet them.
• Attend required product and sales training as directed by the sales manager, stay informed about products and accessories, and attend sales meetings.
• Explain vehicle equity, values, and depreciation to customers.
• Ensure the sales manager has an opportunity to meet each customer.
• Submit closed deals and properly completed paperwork to the finance and insurance manager.
• Prepare sales orders and process paperwork according to dealership practices.
• Prepare sold vehicles for customer delivery and deliver them, explaining operating features, warranties, and paperwork.
• Introduce customers to service department personnel and schedule the first service appointment.
• Follow up on post-delivery items, title and tag work, outstanding promises, and special requests.
• Maintain an owner follow-up system to encourage repeat and referral business and support customer satisfaction.
• Review personal performance regularly and plan how to use time more effectively.
• Maintain a professional appearance.
• Drive as an essential function of the position and maintain a valid driver’s license and an acceptable driving record consistent with company insurance standards.

Benefits

• Comprehensive benefits package, including health, dental, and vision insurance.
• 401(k) retirement plan.
• PTO accrual beginning on the first day of employment: 1 hour per 40 hours worked during the first year, 1.63 hours per 40 hours worked during years 2–9, and 2.39 hours per 40 hours worked after 10 or more years of service.
• Paid holidays.
• Employee discounts.
• Referral bonus program.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed