Automotive Internet Sales Advisor - Exotics Wayland

Asbury Automotive Group • Wayland, MA

6d

About The Position

The Automotive Internet Sales Advisor responds to customers who inquire about vehicles advertised online, using phone and email, and assists customers who visit the dealership in person. The role guides customers through the buying process from initial contact through the final sale, with a focus on exceptional guest experiences and relationship-building.

The position uses the Asbury selling process to understand customer needs, provide vehicle information and pricing, arrange and confirm appointments, conduct test drives and vehicle walk-arounds, and follow up before and after sales to encourage repeat business. The advisor is expected to build a customer referral network, maintain professional business attire and appearance, and contribute as a motivated, customer-focused team member.

Compensation is listed at $60,000–$80,000, paid weekly, and consists of base salary plus a percentage of department profit determined as part of the pay plan. Final pay depends on factors including experience, industry experience, and education.

Requirements

• Motivation to be successful.
• Great customer service skills.
• Ability to create and maintain customer relationships.
• Strong computer and phone skills.
• At least 18 years of age.
• Valid driver's license.
• Ability to pass pre-employment background and drug screenings.

Nice To Haves

• Experience utilizing and maintaining a customer relationship management database.
• Prior automotive sales or retail experience.
• Customer service, call center, or business development experience.
• Bilingual ability.
• Self-motivated and a team player.

Responsibilities

• Contact and communicate with customers to identify needs using the Asbury selling process.
• Build rapport with customers and develop a referral network.
• Respond to internet leads within the store's required time and email product information with pricing.
• Answer sales phone calls and set customer appointments.
• Confirm appointments.
• Make outbound follow-up calls regarding inquiries, after-sale service, and repeat business.
• Conduct test drives and vehicle walk-arounds with customers.
• Work with customers throughout the buying process, from start to finish.
• Maintain professional business attire and appearance.

Benefits

• Weekly pay
• Paid holidays and paid time off
• Paid training
• Stock awards for eligible select management and front-line team members
• Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans
• Up to 12 weeks of paid pregnancy leave (disability leave)
• Paid parental leave
• Health savings and flexible spending accounts
• Short-term and long-term disability plans
• Whole life and term life insurance
• 401(k) with company match
• Pet insurance
• Digital career path tool
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities
• Technician student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Community service initiatives with paid volunteer hours
• Employee referral program with bonus opportunities

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed