Automotive Internet Sales Representative
About The Position
DARCARS Automotive Group is hiring an Internet Sales Representative for its corporate team. The role manages digital business prospects and nurtures inbound inquiries using the DARCARS Approach to Sales. The representative provides dealership and product information, answers customer questions, and connects prospects with an in-store sales manager to help them continue toward a purchase. The role requires timely follow-up and an exceptional customer experience with every interaction. The representative works with inquiries from the Customer Relationship Management (CRM) system and communicates through the channel the prospective customer prefers. The role also involves traveling between dealerships. Potential earnings are listed as up to $100,000 based on experience.
Requirements
- Full working knowledge of Microsoft Office Suite and computer proficiency.
- Ability to quickly learn substantive product and service information.
- Exceptional listening, verbal, and written communication skills.
- Ability to work weekends and holidays.
- Demonstrated commitment to process improvement, innovation, and excellence.
- Persistence and eagerness to learn and share ideas in a collaborative team environment.
- Valid driver's license and reliable transportation.
Responsibilities
- Pull inquiries from the Customer Relationship Management system (CRM).
- Respond to inquiries via phone, text, chat, or email according to the prospective customer's stated preference.
- Serve as a first-level expert on products and services, the purchase process, and the DARCARS brand.
- Convert inquiries into dealership visits and set appointments for test drives and further selection or purchase support.
- Adhere to customer communication scripts.
- Record all customer contact activity and information in the CRM in real time.
- Develop and maintain relationships with related store personnel.
- Meet or exceed individual performance objectives, including response time and conversions.
- Commute between dealerships.
- Perform other duties and responsibilities as requested by a supervisor.
Benefits
- Comprehensive benefits plan including 401k.
- Paid holidays and PTO.
- Employee discounts on vehicle purchases, parts, and service repairs.
- Internal career advancement opportunities.
- Opportunities to join community service initiatives.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
