Automotive Financial Services Manager (F&I)

Lakeland Automall•Lakeland, FL

About The Position

Lakeland Auto Mall is seeking a Financial Services Manager to oversee customer financial services activity at the dealership. The role is responsible for managing finance office processes, contracting deals, maintaining lender relationships and compliance with applicable finance and insurance laws and company guidelines. The manager also supports the sales team in structuring deals and ensures customer and delivery documentation is complete and accurate. The position requires the ability to operate personal computers, including Microsoft products, and to train store associates. The role is performed in a normal office environment and involves prolonged computer use and data entry. Candidates must meet the company’s employment requirements, have a valid driver’s license, and be able to operate an automobile. A high school diploma or equivalent is required; college education or equivalent work experience is also listed. Lakeland Automall and its Ford, Hyundai, and Genesis brands have served the Lakeland community for 70 years. The company describes its commitment to community growth and notes that Lakeland Ford has received the Ford Motor Company President’s Award for sales and service excellence for five consecutive years. Lakeland Automall is an Equal Opportunity Employer.

Requirements

Must meet the company’s requirements for employment.
Ability to operate personal computers, including Microsoft products.
Ability to train store associates.
Valid driver’s license.
Ability to operate an automobile.
High school diploma or equivalent.
College education or equivalent work experience.

Responsibilities

Comply with applicable state and federal laws and regulations related to Finance and Insurance.
Maintain an efficient workflow for finance office processes.
Contract deals.
Maintain the appropriate lender mix.
Follow approved product and product pricing guidelines.
Log all deliveries accurately and promptly.
Maintain chargebacks at an acceptable level.
Verify lien payoff balances and automotive insurance policies.
Verify all customer signatures.
Copy all non-prime documents.
Verify customer vehicle deposit receipts.
Assist the sales team in structuring deals.
Demonstrate behaviors consistent with the company’s Vision, Mission, and Values when interacting with customers, co-workers, and suppliers.
Follow company policies, procedures, and safety standards.
Train store associates.