Automotive Express Customer Service Advisor

Berlin City Auto Group•South Portland, ME

About The Position

Berlin City Honda is hiring an Automotive Express Advisor to serve as the first point of contact for customers using the express service lane. The advisor coordinates quick maintenance services, including oil changes, tire rotations, and multi-point inspections, while providing timely, friendly, accurate communication and customer care. The role is suited to someone who enjoys a fast-paced environment, values efficiency, and is committed to building customer relationships. The employer offers training and mentorship for long-term career growth, recognition programs, performance-based rewards, and a flexible schedule. Starting pay is $20.00 per hour. Paid time off begins on the first day of employment, and the benefits package includes medical, dental, vision, life, and disability insurance, a 401(k) with employer contribution, and health and wellness reimbursement up to $75 per month. Uniforms and employee discounts are also provided. Berlin City Auto Group describes itself as a family of dealerships in Maine and Vermont with a diverse team and a culture centered on Humility, Integrity, and Passion. The company emphasizes professional growth and customer and associate satisfaction, guided by its “Easy” approach to customer service. Summit Automotive Partners is an equal opportunity employer and states that it provides reasonable accommodations as required by applicable law.

Requirements

At least 2 years of customer service experience.
Clear communication skills, including the ability to explain technical terms to customers.
Professionalism and commitment to a career in automotive service.
Ability to multitask and work in a high-volume, team-oriented environment.
Strong attention to detail, follow-up, and organizational skills.
Willingness to learn and grow through training and feedback.
At least 18 years old.
Valid driver's license and clean driving record.
Ability to pass a pre-employment background check.
Authorized to work in the United States.

Responsibilities

Greet express service customers and review their maintenance needs.
Explain technician-recommended services to customers in clear, easy-to-understand language.
Prepare accurate estimates and obtain customer authorization.
Keep customers informed about service status and expected timing.
Support timely and efficient vehicle flow through the express service lane.
Maintain accurate service records and follow up as needed to ensure customer satisfaction.