Automotive Commercial Store Manager - Store 1455

Monro Inc.•Cantonment, FL

20d

About The Position

The Store Manager is a salaried role that provides day-to-day leadership to the store and its teammates, including General Service Technicians, Technicians, Guest Care Specialists, and the Assistant Store Manager. Reporting to the District Manager, the Store Manager selects, coaches, and develops teammates and supports Monro’s vision of being a leading provider of trusted, high-quality automotive service and tires by promoting products and services to guests. The role oversees store sales, service operations, staffing, inventory, expenses, guest satisfaction, and facility condition. The Store Manager develops teammates to deliver a consistent five-star guest experience, helps achieve sales goals, and ensures work is completed efficiently, safely, and in accordance with company policies and applicable standards.

Requirements

High school diploma or equivalent.
Demonstrated leadership experience in a retail or sales environment.
Proven ability to manage, drive, and deliver financial results while controlling costs.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem-solve and manage inventory, merchandising, and customer service.
Communication skills to effectively communicate with teammates and guests.
Complete all Monro-required training within the provided guidelines and timing.
Current valid driver’s license and satisfactory Motor Vehicle Report (MVR).

Responsibilities

Develop sales and technical teammates to deliver a consistent five-star guest experience.
Help achieve sales goals by developing and implementing sales plans and maintaining knowledge of services, products, and the automotive industry.
Introduce and recommend tire and service products and promotions to guests to support sales, satisfaction, loyalty, and retention.
Train and develop teammates in shop operations and guest services, and support a productive sales environment.
Provide direction and oversight to technicians and assist with services and repairs as needed.
Manage recruiting, hiring, training, scheduling, evaluating, performance management, and teammate development to ensure effective store staffing.
Control expenses, including payroll, telephone usage, maintenance and repairs, supplies, utilities, and other controllable costs.
Manage inventory, including pulling tires and parts, unloading deliveries, and stocking inventory.
Audit courtesy inspections performed by teammates.
Maintain the store in excellent, clean, guest-ready condition and in accordance with Monro standards.
Schedule guest appointments and assign teammates according to skill level to ensure efficient and timely vehicle services and repairs.
Address guest needs involving sales, service, complaints, and adjustments; help teammates communicate repair and service needs to guests.
Follow company policies and procedures, governmental standards including environmental codes, and ANSI/OSHA standards, and consistently use required safety practices.
Maintain technical knowledge and proficiency by completing required Monro University courses and training modules on time.
Operate, use, and maintain equipment safely according to Monro and manufacturer guidelines, including lifts, welders, and brake lathes.
Perform other duties as assigned and required.