Automotive Business Development Representative

Volvo Cars Fort Myers • Fort Myers, FL

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About The Position

Krause Auto Group is hiring a customer-focused Business Development Representative to join its Business Development Center (BDC). The role serves as an initial point of contact for customers interested in the group’s vehicles and services, helping create a positive dealership experience and supporting sales appointment success. The position offers paid training, hourly pay plus commission, and opportunities to grow into sales or management roles. Krause Auto Group describes itself as family-owned and operated, with more than 30 years in the automotive industry and a promote-from-within culture.

Requirements

• Strong communication and relationship-building skills.
• Positive attitude and team-oriented mindset.
• Professional, friendly, and confident demeanor.
• Comfort using computers, CRM systems, email, and texting platforms.
• Ability to multitask and stay organized in a fast-paced environment.
• Strong work ethic and willingness to learn and grow.
• Valid driver’s license.

Nice To Haves

• Previous customer service, call center, retail, hospitality, or sales experience.
• High school diploma or equivalent.
• Experience in appointment setting, banking, phone support, or automotive sales support.

Responsibilities

• Answer inbound customer calls, internet inquiries, and live chat requests.
• Schedule and confirm sales appointments for the dealership team.
• Respond promptly and professionally through phone, email, text, and CRM communication tools.
• Provide customers with initial vehicle and dealership information.
• Assist customers with basic financing information and next steps.
• Follow up with leads who are not yet ready to purchase and with customers who missed appointments.
• Maintain accurate customer records and daily activity in the CRM system.
• Work with sales teams and dealership leadership to improve the customer experience and appointment success.
• Participate in team meetings, training, and process improvement sessions.

Benefits

• Employee discounts on vehicles, parts, and service, as well as products and services.
• Paid training and ongoing support.
• 401(k) with company match.
• Dental and vision insurance available.
• Paid vacation, PTO, and holidays.
• Hourly pay plus commission.
• Career advancement opportunities, including opportunities to grow into sales or management roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED