Automotive Business Development Representative

Nissan of Fort Myers • Fort Myers, FL

1d

About The Position

Krause Auto Group is hiring an energetic, customer-focused Business Development Representative (BDC Representative) for its growing Business Development Center. This role is the first point of contact for customers interested in the dealership’s vehicles and services, helping create an outstanding dealership experience. The position offers a fast-paced, team-oriented environment and opportunities for career advancement, including growth into sales or management. Krause Auto Group is a family-owned and operated organization with over 30 years of automotive success and a portfolio of recognized automotive brands across multiple states. The company emphasizes employee development, internal promotion, and long-term career stability.

Requirements

• Valid driver’s license.
• Strong communication and relationship-building skills.
• Positive attitude and team-oriented mindset.
• Professional, friendly, and confident demeanor.
• Comfort working with computers, CRM systems, email, and texting platforms.
• Ability to multitask and stay organized in a fast-paced environment.
• Strong work ethic and willingness to learn and grow.

Nice To Haves

• Previous customer service, call center, retail, hospitality, or sales experience.
• High school diploma or equivalent.

Responsibilities

• Answer inbound customer calls, internet inquiries, and live chat requests.
• Schedule and confirm sales appointments for the dealership team.
• Respond professionally and promptly using phone, email, text, and CRM communication tools.
• Provide customers with initial vehicle and dealership information.
• Assist customers with basic financing information and next steps.
• Follow up with leads who are not yet ready to purchase and with customers who missed appointments.
• Maintain accurate customer records and daily activity in the CRM system.
• Work with sales teams and dealership leadership to improve customer experience and appointment success.
• Participate in team meetings, training, and process improvement sessions.

Benefits

• 401(k) with company match.
• Dental and vision insurance available.
• Paid vacation, PTO, and holidays.
• Employee discounts on vehicles, parts, service, products, and services.
• Paid training and ongoing support.
• Career advancement opportunities, including growth into sales or management.
• Supportive leadership and team environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED