Automotive BDC Manager- Friendship Automotive
About The Position
Friendship Automotive is seeking an experienced Automotive BDC Manager to lead its Business Development Center team. The role focuses on developing people, driving results, improving processes, and creating exceptional customer experiences. The manager will coach a high-performing team, work with dealership leadership and sales management, and help the department meet performance goals in a fast-paced, process- and performance-driven environment. Friendship Automotive operates across four states, eight cities, and 17 locations, with opportunities for career growth. The company describes itself as customer-focused and highlights its recognition as an Automotive News Best Dealerships to Work For for 14 years.
Requirements
- Automotive dealership or call center leadership experience is strongly preferred.
- Strong leadership and team-building abilities.
- Proven experience as a supportive and flexible leader.
- Excellent communication and organizational skills.
- Ability to thrive in a fast-paced, process- and performance-driven environment.
Nice To Haves
- Three or more years of automotive BDC experience.
- Experience with automotive CRM systems.
Responsibilities
- Hire, lead, coach, and develop a team of Business Development Agents.
- Collaborate with dealership leadership and sales management to maximize lead conversion and customer satisfaction.
- Ensure CRM processes are followed consistently and customer information is maintained accurately.
- Monitor department performance to ensure key performance indicators are consistently achieved.
- Analyze reports and performance metrics to identify coaching opportunities and improve department effectiveness.
- Foster a positive, high-energy culture focused on accountability, teamwork, and continuous improvement.
- Assist the team during peak business periods and set a standard for excellence.
- Stay current on Friendship's processes, products, and industry best practices.
Benefits
- Aggressive compensation plan including base pay and performance bonuses.
- Medical, dental, vision, life, and disability insurance.
- Paid time off and company holidays.
- 401(k).
- Wellness and gym reimbursements.
- Ongoing training, coaching, and professional development.
- Career development opportunities and opportunities for advancement within a growing organization.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
