Automotive General Manager - Friendship Automotive

Friendship Automotive•Johnson City, TN

About The Position

Friendship Automotive is seeking an experienced General Manager to lead overall dealership performance. The role oversees dealership departments and team members, works with executive leaders to maximize profitability, and supports daily operations, customer satisfaction, and the dealership’s reputation. The General Manager evaluates department managers, establishes departmental goals, monitors business metrics with Controllers, and motivates and trains team members to follow established processes and best practices. Candidates should bring strong leadership and interpersonal skills, urgency, ingenuity, adaptability, and a customer-focused approach.

Requirements

At least 5 years of automotive dealership management experience.
Above-average record of profitability, market share performance, and CSI.
Enthusiastic personality and high-energy attitude.
Ability to adapt while leading and training others.
Customer-focused and process-oriented.
Available to work flexible hours in a fast-paced environment.
Clean driving record and valid driver’s license.
Willingness to submit to pre-employment background and drug screenings.

Responsibilities

Be accountable for overall dealership performance.
Ensure proper operation of all departments.
Partner with executive leaders to maximize dealership profitability.
Evaluate department managers and establish department goals.
Work with the leadership team to oversee all dealership team members.
Communicate with Controllers to report and analyze business metrics.
Drive business through high-level involvement in daily operations.
Build and maintain rapport with customers to enhance customer satisfaction and dealership reputation.
Engage and motivate team members to follow established processes and best practices.
Facilitate regular training to support team growth and education.
Contribute a positive attitude to the Friendship team and culture.