Automotive General Manager

Grease Monkey #41•Pineville, NC

2d•$40,000 - $70,000

About The Position

The Center Manager is responsible for the successful operation and profitability of a Grease Monkey center, using customer and employee relations skills, business management techniques, and sound judgment. The center manager is also required to perform assistant manager duties and duties below that level. Grease Monkey is an automotive oil change center franchise. Its certified technicians provide automotive services with speed and precision.

Requirements

Business management, employee relations, customer service, and intermediate computing skills.
Basic literacy, including reading, writing, and math skills.
Verbal communication skills.
Ability and license to operate motor vehicles.
Ability to properly use mechanical hand tools.
Previous experience managing a retail automotive center or an equivalent related business is required.
Good corrected vision and hearing.
Ability to frequently stand, walk, climb, stoop, crouch, handle, reach, and lift.

Responsibilities

Welcome customers professionally and explain service requirements, Grease Monkey services, and pricing.
Present applicable air filters, cabin air filters, breathers, and radiator caps for customer inspection.
Keep waiting customers informed about wait times, answer questions, and help maintain a comfortable, clean, and safe customer atmosphere.
Review service tickets and explain warranties, free top-off programs, services performed, static stickers, and reminder cards at checkout.
Encourage customers to submit feedback, thank departing customers, and remind them to return.
Resolve customer complaints and damage claims.
Directly supervise center employees, including hiring, evaluating performance, resolving complaints, administering discipline, and discharging employees as needed.
Train new employees and conduct routine training for all employees on products, services, skills, procedures, and policies.
Schedule employees to provide effective center coverage and efficient labor use, and ensure accurate time-clock use.
Prepare payroll and maintain complete, accurate employee files.
Ensure proper execution of service-bay activities.
Print and monitor daily, weekly, and monthly sales and inventory reports.
Monitor cash register functions and credit card handling.
Maintain POS computer software and hardware, including backups, upgrades, and routine maintenance.
Make daily bank deposits and perform daily close-out procedures.
Prepare weekly and monthly paperwork.
Monitor inventory, place orders, and perform accurate monthly inventory counts.
Ensure the site is clean and appealing, maintain a safe working environment, and maintain the physical plant, tools, equipment, inventory, supplies, and personal property.
Write and mail customer thank-you notes.
Solicit fleet accounts.
Plan and execute local center marketing functions and participate in community activities.
Maintain required OSHA, MSDS, federal, state, and local postings and records.