Automotive BDC Manager / Internet Sales Manager

Lithia & Driveway • Jacksonville, FL

3d

About The Position

Atlantic Coast Honda on Cassat Ave. is seeking an experienced Automotive BDC Manager to lead its Business Development and e-commerce operations. The role focuses on converting internet leads and customer inquiries into appointments, showroom traffic, and sales opportunities by leading the automotive BDC / Internet Sales team and improving its results.

The manager oversees inbound internet leads, phone inquiries, and customer follow-up; establishes consistent lead follow-up and appointment-setting processes; assigns leads and monitors activity; trains team members in customer communication; tracks performance; and partners with dealership sales leadership to strengthen e-commerce and internet sales performance. The employer offers a comprehensive benefits package. Applicants must be at least 18 and have a high school diploma or equivalent. The workplace is drug-free, and reasonable accommodations may be made to enable individuals to perform essential job functions.

Requirements

• At least 2 years of experience as an Automotive BDC Manager, Internet Sales Manager, or in similar dealership leadership is required.
• Proven track record of successfully leading a BDC team and driving results.
• Strong knowledge of automotive internet lead management, CRM follow-up, and appointment setting.
• Strong leadership, coaching, and people-management skills.
• Excellent communication and organizational skills.
• Sense of urgency and ability to manage multiple priorities.
• Comfortable working with reporting, customer data, and performance metrics.
• High school diploma or equivalent.
• At least 18 years old.
• Valid driver's license and acceptable driving record.

Responsibilities

• Lead, coach, and manage the automotive BDC / Internet Sales team.
• Manage inbound internet leads, phone inquiries, and customer follow-up.
• Develop a consistent lead follow-up and appointment-setting process.
• Assign leads and monitor activity to maximize opportunities.
• Train team members on phone, internet, and customer communication skills.
• Track key BDC performance metrics, appointments, and results.
• Partner with dealership sales leadership to strengthen e-commerce and internet sales performance.

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED