Automotive Assistant Manager

Grease Monkey #41•Chesnee, SC

About The Position

The Assistant Manager acts as the second-in-command at a Grease Monkey center and performs the Center Manager’s functions in the manager’s absence. The role is responsible for the successful operation of the center through customer and employee relations, business management techniques, and sound judgment. The Assistant Manager must be able to perform all store positions in addition to the Center Manager’s duties. The position covers customer service, employee supervision and management, center operations, and local marketing and community activities. It also includes maintaining center records and postings and ensuring a clean, safe, and well-maintained facility.

Requirements

Previous experience managing a retail automotive center or an equivalent related business.
Business management, employee relations, customer service, and intermediate computing skills.
Basic literacy, including reading, writing, and math skills.
Verbal communication skills.
Ability and license to operate motor vehicles.
Ability to properly use mechanical hand tools.

Responsibilities

Welcome customers promptly and professionally, explain service requirements, Grease Monkey services, and pricing, and present applicable filters and radiator caps for inspection.
Keep waiting customers informed about wait times, answer questions, and maintain a comfortable, clean, and safe customer atmosphere.
Review service order tickets, warranties, and free top-off programs with customers at checkout; explain services performed, static stickers, and reminder cards.
Invite customers to provide feedback, thank departing customers, and encourage them to return.
Resolve customer complaints and damage claims.
Hire, evaluate, train, discipline, and, when required, discharge employees; resolve employee complaints.
Schedule employees to provide effective center coverage and efficient labor use, ensure accurate time-clock use, prepare payroll, and maintain complete employee files.
Ensure service-bay activities are performed properly.
Print and monitor daily, weekly, and monthly sales and inventory reports; monitor cash register functions and credit card handling.
Maintain POS computer software and hardware, including backups, upgrades, and routine maintenance.
Make daily bank deposits, perform daily close-out procedures, and prepare weekly and monthly paperwork.
Monitor inventory, place appropriate orders, and conduct accurate monthly inventory counts.
Maintain the cleanliness and appeal of the site and a safe working environment.
Maintain the physical plant, tools, equipment, inventory, supplies, and personal property.
Write and mail customer thank-you notes, solicit fleet accounts, and plan and execute local center marketing.
Participate in community activities and maintain required OSHA, MSDS, and federal, state, and local postings and records.