Auto Property Damage Claims Team Lead

Reserv • Atlanta, GA

109d • Remote

About The Position

As a Team Lead at Reserv, you will be a working leader who supports a Claims Manager with leadership and claim technical responsibilities. You will oversee work performed by the Commercial Auto Claims adjusting staff, help drive operational effectiveness through technology and analytics, and serve a critical role for the team, customers, and client. The position balances management responsibilities with individual claim-handling work when volume requires assistance.

The role calls for flexibility to move between claims handling, coaching, and feedback; agility to pivot between priorities; and consistent dependability in meeting goals and overcoming obstacles. You will help implement and maintain claims-handling best practices, align the team with client and customer expectations, support escalated claims, and foster teamwork and professional development. You will also support recruiting, retention, and training, and prepare claims reports, metrics, and analyses for clients and customers, including advising on trends and loss mitigation.

Reserv describes its environment as remote-first and offers work from anywhere. The company also aims to reduce administrative work for adjusters and foster a culture of empathy, transparency, and empowerment.

Requirements

• At least 5 years of insurance claims experience across multiple lines of business.
• At least 3 years of leadership experience.
• Prior team lead, supervisor, or formal mentorship/QA experience.
• Active adjuster license: resident-state license where available, or a Designated Home State (DHS) license otherwise.
• Willingness to obtain additional required licenses within 60 days, including completing state testing.
• Comfort with technology and the ability to evolve claims systems and processes to improve efficiency and outcomes.
• Demonstrated commitment to quality, accuracy, and attention to detail.
• Integrity, ethics, and accountability when handling confidential and sensitive information.
• Sound judgment regarding reserves, authority, and settlement strategy on high-exposure claims.

Nice To Haves

• Auto claims experience, including some bodily injury experience.
• Experience managing in a remote environment.
• Bachelor's degree, equivalent industry experience, or professional insurance designations.

Responsibilities

• Oversee work performed by the Commercial Auto Claims adjusting staff and provide leadership and claim technical support.
• Balance management duties with individual claim handling when claim volume requires assistance.
• Switch between claims handling, coaching, and feedback, and adapt to changing priorities.
• Implement and maintain claims-handling best practices for intake, investigation, evaluation, settlement, and recovery.
• Align the team with client and customer expectations for the claims process.
• Serve as a resource for escalated claims and act as a subject-matter expert for first-line questions, escalations, and roundtable discussions.
• Serve as backup and leader when the Manager is out of office.
• Manage direct reports and support their onboarding, access setup, and cultural immersion.
• Use increased reserve and payment authority and assist with moderate reviews.
• Identify topics and trends for team huddles and Elevated Claims Experience Workshops, which may be led or co-led by Team Leads, Managers, and other Reserv employees.
• Act as a Customer Obsession Champion and advocate for a customer-centric mindset.
• Foster a positive work environment, promote teamwork, and encourage professional growth and development.
• Support attracting, hiring, retaining, and training employees with the leadership team.
• Prepare and present claims reports, metrics, and analyses to clients and customers, and advise on claim trends and loss mitigation.
• Leverage technology and analytics to improve operational efficiency and performance.

Benefits

• Generous health-insurance package with nationwide coverage.
• Vision insurance.
• Dental insurance.
• 401(k) retirement plan with employer matching.
• Competitive PTO policy.
• Generous family leave policy after 8 months of continuous work.
• Work from anywhere.
• Apple laptop, large second monitor, and other quality-of-life equipment employees may want.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed