Auto Parts Store Counter Sales II #181 Port Barre

Bumper to Bumper Auto Parts•Port Barre, LA

16d

About The Position

The Counter Sales Level 2 provides friendly, courteous over-the-counter sales to customers, takes orders in person and by phone, and supports the overall performance of Bumper to Bumper Auto Parts store operations. The role promotes sales programs and customer- and team-oriented activities. Incentives may be available for sales of aftermarket automotive replacement parts, heavy-duty parts, auto and industrial paint, and body shop supplies and equipment. The employee may mentor junior counter salespeople and/or delivery drivers. Replacement Parts, Inc. and Crow Burlingame operate corporate offices, wholesale auto parts and automotive paint stores, and a warehouse division. The company employs around 1,400 people across twelve states and approximately 220 locations, serving the aftermarket automotive parts, paint, and heavy-duty parts businesses. The company is privately held and celebrated 100 years of service in 2019. This position has no supervisory responsibilities. Employment is subject to post-offer, pre-employment drug testing. It is a safety-sensitive position because it involves the use of heavy equipment and hazardous materials. Replacement Parts, Inc. is an equal opportunity employer and a drug-free workplace.

Requirements

High school diploma, equivalent experience, or motivation to pursue a GED.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively before groups of customers or employees.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to use common-sense understanding to follow written, oral, or diagrammatic instructions and address problems involving several concrete variables in standardized situations.
Basic computer knowledge, including web browsing and Microsoft Office.
Valid driver's license and clean driving record; a Class E license is required for Missouri locations.
Ability to meet the stated physical demands, including regularly lifting or moving up to 10 pounds, frequently up to 25 pounds, and occasionally up to 50 pounds.
Ability to work in the described environment, which includes frequent exposure to fumes or airborne particles and outside weather conditions, and occasional exposure to moving mechanical parts, heights, toxic or caustic chemicals, electrical shock risk, and vibration.

Nice To Haves

Three to four years of professional automotive parts experience, or over five years of hobbyist automotive parts experience.

Responsibilities

Provide courteous, respectful, and kind conduct toward employees and customers.
Understand and follow store systems and processes.
Recommend auto parts that meet customers’ needs and provide exceptional customer service, including helping identify parts, offering solutions, and diffusing customer concerns.
Coordinate with coworkers and partner with more experienced or higher-level coworkers to resolve issues and meet customer demands.
Comply with legal, regulatory, and company safety guidelines, practices, and policies.
Maintain a neat, clean, and professional appearance.
Research parts availability, stock numbers, inventory status, and pricing using computers and catalogs.
Mentor junior counter salespeople and/or delivery drivers when needed.
Locate and pull parts for orders; check in, put up, straighten, dust, and rearrange stock as needed.
Handle cash and credit transactions and properly invoice or credit customer accounts.
Prioritize delivery orders and assign deliveries to drivers, if applicable.
Handle new and defective core returns, ensure proper customer credit, and complete required paperwork.
Open and/or close the store if assigned key-holder responsibility.
Work on the home-store inventory or assist with inventory at other locations if assigned.
Clean and maintain the inside and outside of the building, including picking up trash, sweeping, and mopping.
Take initiative to complete tasks and find additional work when primary duties are finished.
Assist the manager with end-of-day processing when needed.
Perform other assigned tasks.