Auto Parts Store Counter Sales II #181 Port Barre

Replacement Parts•Port Barre, LA

15d

About The Position

The Counter Sales Level 2 provides friendly, courteous over-the-counter sales to customers, takes orders in person and by phone, and supports the overall performance of Bumper to Bumper Auto Parts store operations. The role promotes sales programs and customer- and team-oriented activities. Sales incentives may be available. Products may include aftermarket automotive replacement parts, heavy-duty parts, automotive and industrial paint, and body shop supplies and equipment. The employee may mentor junior counter sales staff and/or delivery drivers. Replacement Parts, Inc. and Crow Burlingame operate corporate, wholesale auto parts, automotive paint, and warehouse businesses. The company employs approximately 1,400 people across twelve states and approximately 220 locations. It is a privately held business and part of the Bumper to Bumper Auto Parts family. This position has no supervisory responsibilities. Employment is subject to post-offer, pre-employment drug testing. It is a safety-sensitive position due to the use of heavy equipment and hazardous materials. Replacement Parts, Inc. is an equal opportunity employer and a drug-free workplace.

Requirements

High school diploma, or equivalent experience, or motivation to pursue a GED.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively to groups of customers or employees.
Ability to calculate discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to use common sense to follow written, oral, or diagram-based instructions and address problems involving several concrete variables in standardized situations.
Basic computer knowledge, including web browsing and Microsoft Office.
Valid driver's license and a clean driving record; Class E license is required for Missouri locations.
Ability to meet the physical demands of the role, including regularly lifting or moving up to 10 pounds, frequently up to 25 pounds, and occasionally up to 50 pounds.
Ability to stand, walk, handle and feel objects, reach, and talk or hear regularly; occasionally sit, climb or balance, and stoop, kneel, crouch, or crawl.
Required post-offer, pre-employment drug test.

Nice To Haves

Three to four years of professional automotive parts experience, or more than five years of hobbyist automotive parts experience, is preferred.

Responsibilities

Provide courteous, respectful, and kind service to employees and customers.
Understand and follow RPI store systems and processes.
Use knowledge of auto parts to recommend products that meet customer needs.
Coordinate and cooperate with coworkers as a team member.
Perform duties in compliance with legal, regulatory, and Company safety guidelines, practices, and policies.
Maintain a neat, clean, and professional appearance.
Assist customers in determining needed parts, offer options to solve problems, and de-escalate situations involving dissatisfied customers.
Partner with more experienced or higher-level coworkers to resolve issues and meet customer demands.
Research part availability, stock numbers, inventory status, and pricing using computers and catalogs.
Mentor junior counter sales staff and/or delivery drivers when needed.
Locate and pull parts for orders; check in, put away, straighten, dust, and rearrange stock as needed.
Handle cash and credit transactions and properly invoice or credit customer accounts.
Prioritize delivery items and assign deliveries to drivers, if applicable.
Handle new and defective core returns, ensure appropriate customer credit, and complete required paperwork.
Open and/or close the store if assigned key-holder responsibility.
Work on the home store's inventory or assist with inventory at other locations if assigned.
Clean and maintain the inside and outside of the building, including picking up trash, sweeping, and mopping.
Take initiative to complete tasks and find additional work after primary duties are finished.
Assist the manager with end-of-day processing when needed.
Perform other assigned tasks.