Auto Parts Counter Sales (Full Time) # 6009

Bumper to Bumper Auto Parts•Richmond, MO

About The Position

The Counter Sales Level 1 provides friendly, courteous over-the-counter sales to customers, takes orders in person and by phone, and supports store operations. The role promotes sales programs and customer- and team-oriented activities. Sales may involve aftermarket automotive replacement parts and may include heavy-duty parts, automotive and industrial paint, and body shop supplies and equipment. Sales incentives may be available. Replacement Parts, Inc. and Crow Burlingame operate corporate, wholesale auto parts and automotive paint store locations, and a warehouse division. The company employs approximately 1,400 people across 12 states and approximately 220 locations, serving the aftermarket automotive parts, paint, and heavy-duty parts business. It is a privately held business and part of the Bumper to Bumper Auto Parts family. This position has no supervisory responsibilities. Employment is subject to post-offer, pre-employment drug testing. The role is designated safety-sensitive due to the use of heavy equipment and hazardous material.

Requirements

High school diploma, equivalent experience, or motivation to pursue a GED.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively with customer or employee groups.
Ability to calculate discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to follow written, oral, or diagram-based instructions and resolve problems involving several concrete variables in standardized situations.
Basic computer knowledge, including web browsing and Microsoft Office.
Valid driver's license and clean driving record; Class E license required for Missouri locations.
Ability to meet the physical demands of the role, including standing, walking, handling items, reaching, communicating, and lifting or moving items up to 50 pounds occasionally.
Ability to work in an environment with frequent exposure to fumes or airborne particles and outside weather conditions, and occasional exposure to moving mechanical parts, heights, chemicals, electrical shock risk, and vibration.

Nice To Haves

One year of professional automotive parts experience or two years of hobbyist automotive parts experience is preferred.

Responsibilities

Provide courteous over-the-counter customer service and take orders in person and by phone.
Assist customers in determining the parts they need and partner with experienced employees when necessary to identify solutions.
Learn to research part availability, stock numbers, inventory status, and pricing using computers and catalogs.
Locate and pull parts for orders, tag orders for delivery, process incoming inventory, and stock, straighten, dust, and rearrange merchandise as needed.
Handle cash and credit transactions and properly invoice or credit customer accounts.
Follow manager instructions for customer core returns, issue appropriate credits, and complete required paperwork; work with a manager until authorized to process paperwork independently.
Attend work as scheduled and on time unless time off is authorized.
Treat customers and coworkers respectfully and cooperate with coworkers as a team member.
Follow legal, regulatory, company, and safety requirements and maintain a neat, clean, professional appearance.
Attend assigned training and complete online training programs, including knowledge tests where required.
Safely drive a vehicle in varied weather and traffic conditions.
Work the home-store inventory and assist with inventory at other locations if assigned.
Clean and maintain the inside and outside of the building, including picking up trash, sweeping, and mopping.
Perform other tasks as assigned.