Auto Parts Counter Sales III (Full Time) #233

Bumper to Bumper Auto Parts•Jackson, MS

About The Position

The Counter Sales Level 3 provides friendly, courteous over-the-counter sales to customers, takes orders in person and by phone, and supports the overall performance of Bumper to Bumper Auto Parts store operations. The role promotes sales programs and customer- and team-oriented activities. Sales may involve aftermarket automotive replacement parts, heavy-duty parts, auto and industrial paint, and body shop supplies and equipment. The employee may receive sales incentives. This position serves as a mentor and provides direction to new or junior Counter Salespersons and Delivery Drivers. It uses reasoning abilities to assist customers with complex requests and may include end-of-day or end-of-month reporting. The employee may serve in a temporary supervisory capacity as a Leader in Training or cover supervisory duties when the store manager is absent. The role also involves customer service and sales, parts research and handling, store operations, delivery coordination, transactions, inventory support, and maintaining the building and work areas.

Requirements

High school diploma or equivalent experience, or motivation to pursue a GED.
Previous professional automotive parts counter sales experience.
Ability to reconcile and balance accounting figures.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
Ability to calculate discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to use common-sense reasoning to follow written, oral, or diagrammatic instructions and deal with problems involving several concrete variables in standardized situations.
Basic computer knowledge, including web browsing and Microsoft Office.
Valid driver's license and clean driving record; Class E license required for Missouri locations.
Ability to meet the position's physical demands, including regularly lifting or moving up to 10 pounds, frequently up to 25 pounds, and occasionally up to 50 pounds.
Successful completion of post-offer, pre-employment drug testing.

Nice To Haves

Prior leadership experience or independent decision-making abilities.

Responsibilities

Provide courteous and respectful service to customers and employees.
Demonstrate thorough knowledge of store systems and processes, and advanced knowledge of auto parts.
Train and mentor other employees on parts knowledge, store processes, and correct transaction handling.
Assist the manager with end-of-day and end-of-month processing when assigned.
Work cooperatively with coworkers as a team member.
Follow legal, regulatory, company safety guidelines, practices, and policies.
Maintain a neat, clean, and professional appearance.
Help customers determine needed parts, offer options to solve problems, address dissatisfied customers, and escalate issues when appropriate.
Understand pricing structures and customer discounts, and advise junior Counter Sales staff as needed.
Research parts availability, stock numbers, inventory status, and pricing using computers and catalogs.
Locate and pull parts for orders; check in, put away, straighten, dust, and rearrange stock as needed.
Handle cash and credit transactions and properly invoice or credit customer accounts; report concerns and improper transactions to a manager.
Complete required training to maintain current industry knowledge.
Prioritize delivery items, assign deliveries to drivers, and follow up on critical deliveries.
Handle new and defective core returns, ensure appropriate customer credits, and complete required paperwork.
Open and/or close the store as scheduled.
Work on home-store inventory or assist with inventory at other locations when assigned.
Clean and maintain the inside and outside of the building, including picking up trash, sweeping, and mopping.
Potentially perform supervisory duties in the store manager's absence.
Assist other store workers and direct their tasks when needed.
Perform other assigned tasks.