Auto Parts Counter Sales III (Full Time) #233

Bumper to Bumper•Jackson, MS

About The Position

The Counter Sales Level 3 provides friendly, courteous over-the-counter sales to customers, takes orders in person and by phone, and supports the performance of Bumper to Bumper Auto Parts store operations. The role promotes sales programs and participates in customer- and team-oriented activities. Sales may involve aftermarket automotive replacement parts, heavy-duty parts, automotive and industrial paint, and body shop supplies and equipment. Incentives may be available for sales activities. The employee serves as a mentor and provides direction to new or junior Counter Salespersons and Delivery Drivers, uses reasoning skills to address complex customer requests, and may complete end-of-day or end-of-month reporting. The employee may also serve in a temporary supervisory capacity as a Leader in Training or when the store manager is absent. The role has no regular supervisory responsibilities. Replacement Parts, Inc. and Crow Burlingame comprise corporate staff, wholesale auto parts and automotive paint store locations, and the Parts Warehouse Inc. (PWI) warehouse division. The company employs around 1,400 people across twelve states and approximately 220 locations, serving the aftermarket automotive parts, paint, and heavy-duty parts businesses. It is a privately held business and part of the Bumper to Bumper Auto Parts family.

Requirements

High school diploma, equivalent experience, or motivation to pursue a GED.
Previous professional automotive parts counter sales experience.
Ability to reconcile and balance accounting figures.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively to groups of customers or employees.
Ability to calculate discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to use common-sense reasoning to follow written, oral, or diagrammatic instructions and solve problems involving several concrete variables in standardized situations.
Basic computer knowledge, including web browsing and Microsoft Office.
Valid driver's license and clean driving record; Class E license required for Missouri locations.
Ability to perform the essential duties, with reasonable accommodations where applicable.
Ability to meet the position's physical demands, including standing, walking, handling and reaching, and lifting or moving items up to 50 pounds.

Nice To Haves

Prior leadership experience or independent decision-making abilities.

Responsibilities

Provide courteous, respectful, and kind service to employees and customers.
Demonstrate thorough knowledge of store systems and processes and advanced automotive parts knowledge; serve as an information resource for customers and coworkers.
Train employees on parts knowledge, store processes, and correct transaction handling; advise junior Counter Sales employees as needed.
Provide exceptional customer service by identifying needed parts, offering solutions, handling dissatisfied customers, and escalating issues when appropriate.
Understand pricing structures and customer discounts.
Research parts availability, stock numbers, inventory status, and pricing using computers and catalogs.
Locate and pull parts for orders; check in, stock, straighten, dust, and rearrange inventory as needed.
Handle cash and credit transactions and accurately invoice or credit customer accounts; report concerns and improper transactions to a manager.
Complete required training to maintain industry knowledge.
Prioritize delivery items, assign deliveries to drivers, and follow up on critical deliveries to meet customer expectations.
Process new and defective core returns, ensure proper customer credits, and complete required paperwork.
Assist the manager with end-of-day and end-of-month processing when needed.
Open and/or close the store as scheduled.
Conduct inventory at the home store or assist at other locations when assigned.
Clean and maintain the inside and outside of the building, including picking up trash, sweeping, and mopping.
Assist coworkers and direct their tasks when needed; potentially perform supervisory duties when the store manager is absent.
Comply with legal, regulatory, and company safety requirements and maintain a neat, clean, professional appearance.
Perform other duties as assigned.