Auto Liability PD Claims Specialist

Lonestar•Richardson, TX

12d•Onsite

About The Position

Lonestar is seeking an experienced Auto Liability Property Damage Claims Specialist to manage auto liability and property damage claims from initial investigation through final resolution. The role involves investigating coverage, liability, damages, and policy issues; evaluating and resolving claims; and communicating with policyholders, claimants, vendors, attorneys, and internal business partners. The specialist works in an in-office, collaborative environment and is expected to provide exceptional customer service while ensuring compliance with applicable regulations and claims practices.

Requirements

At least 3 years of auto liability and property damage claims handling experience.
Active Texas All-Lines Adjuster License.
Strong analytical, investigative, organizational, and decision-making skills.
Excellent verbal and written communication abilities.
Ability to effectively manage multiple claims and competing priorities.
Working knowledge of insurance policies, claim procedures, and applicable state regulations.
Experience working in an automated claims processing environment.
Knowledge of fraud detection and loss prevention practices.
Ability to maintain positive relationships with customers, vendors, and business partners.

Nice To Haves

Non-Standard Auto Insurance experience.
Multi-State Adjuster Licensing.
Bilingual in Spanish and English.

Responsibilities

Review assigned claims and determine the appropriate course of action using technical expertise and sound judgment.
Conduct thorough investigations involving coverage, liability, damages, and policy analysis.
Maintain accurate and detailed claim documentation throughout the life of each claim.
Evaluate, negotiate, settle, or deny first- and third-party liability claims based on investigation findings.
Communicate effectively with policyholders, claimants, vendors, attorneys, and internal business partners.
Gather evidence, establish facts, and develop claim strategies to support timely resolution.
Prepare and present claim evaluations for settlement authority approval.
Identify and report adverse underwriting information discovered during investigations.
Ensure compliance with applicable state regulations and unfair claims practices requirements.
Manage vendor relationships while maintaining quality service standards and cost efficiency.
Deliver exceptional customer service to internal and external stakeholders.
Perform additional duties as assigned.