Auto Liability PD Claims Specialist

Lonestar•Richardson, TX

11d•Onsite

About The Position

Lonestar is seeking an experienced Auto Liability Property Damage (PD) Claims Specialist to manage a portfolio of auto liability and property damage claims from initial investigation through final resolution. The role involves investigating coverage, liability, damages, and policy issues; evaluating and resolving claims; maintaining thorough documentation; and communicating with customers and business partners. The position is in-office, Monday through Friday, with hours of either 8:00 AM–5:00 PM or 8:30 AM–5:30 PM. The company describes its environment as collaborative and supportive, with an emphasis on integrity, accountability, continuous improvement, and customer service.

Requirements

At least 3 years of auto liability and property damage claims handling experience.
Active Texas All-Lines Adjuster License.
Strong analytical, investigative, organizational, and decision-making skills.
Excellent verbal and written communication abilities.
Ability to manage multiple claims and competing priorities effectively.
Working knowledge of insurance policies, claim procedures, and applicable state regulations.
Experience working in an automated claims processing environment.
Knowledge of fraud detection and loss prevention practices.
Ability to maintain positive relationships with customers, vendors, and business partners.

Nice To Haves

Non-Standard Auto Insurance experience.
Multi-State Adjuster Licensing.
Bilingual Spanish/English.

Responsibilities

Review assigned claims and determine appropriate action using technical expertise and sound judgment.
Investigate coverage, liability, damages, and policy issues.
Maintain accurate and detailed claim documentation throughout each claim.
Evaluate, negotiate, settle, or deny first- and third-party liability claims based on investigation findings.
Communicate with policyholders, claimants, vendors, attorneys, and internal business partners.
Gather evidence, establish facts, and develop claim strategies to support timely resolution.
Prepare and present claim evaluations for settlement authority approval.
Identify and report adverse underwriting information discovered during investigations.
Ensure compliance with applicable state regulations and unfair claims practices requirements.
Manage vendor relationships while maintaining quality service standards and cost efficiency.
Deliver customer service to internal and external stakeholders.
Perform additional duties as assigned.