Auto and General Liability Claims Specialist

The Hartford•San Antonio, TX

6d•$107,600 - $161,400

About The Position

The Claims Specialist handles a caseload of complex, high-exposure Auto and General Liability claims throughout the claim life cycle. The role may also handle complex, high-exposure Personal and Advertising Injury claims. Because these claims are often in litigation, experience handling litigated matters and managing defense counsel is required. The position involves investigating and evaluating claims, making coverage determinations, setting and monitoring reserves, developing resolution strategies, and managing litigation. It also supports field offices, collaborates with business partners, and responds to agents and policyholders. The role may be hybrid or remote. Candidates living near an office in Hartford, CT; San Antonio, TX; Lake Mary, FL; Scottsdale, AZ; Alpharetta, GA; or Naperville, IL are expected to work in an office three days per week, Tuesday through Thursday. Candidates who do not live near an office will work remotely and are expected to come into an office as business needs arise. The annualized base pay range is $107,600–$161,400. Actual pay may vary based on factors including performance, proficiency, and demonstrated competencies. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition.

Requirements

At least seven years of experience handling complex litigated Auto and General Liability coverage and liability matters.
Experience handling litigated matters and managing defense counsel.
Strong analytical ability and organizational skills.
Excellent oral and written communication skills.
Strong strategic thinking and execution skills.
Excellent negotiation and advanced technical claim-handling skills, including knowledge of coverage and tort laws.
Ability to communicate clearly and concisely and to influence and persuade others.
Superior interpersonal skills.
Disciplined, results-oriented approach and ability to focus on bottom-line results.
Ability to exceed expectations and influence others.

Nice To Haves

Bachelor’s degree preferred.
Law degree is a plus.

Responsibilities

Investigate claims and analyze and evaluate the information gathered.
Make coverage determinations and communicate written positions to insureds and other required parties.
Set appropriate expense and indemnity reserves within prescribed authority and regularly monitor them for needed adjustments.
Present cases to management when reserve authority above established levels is needed.
Develop and implement resolution strategies to achieve high-quality outcomes.
Proactively manage litigation and counsel, including litigation planning and execution, budgeting, and bill review.
Attend trials and mediations as necessary.
Participate in audits, projects, and product development initiatives to contribute to broader claim and enterprise goals.
Prepare comprehensive reports and present case developments, policy issues, and industry trends to senior claim leadership.
Support field offices with coverage and liability analysis, time-limit demands, extra-contractual exposure evaluations, and other complex issues.
Work with business partners to evaluate and address claim trends and developments.
Respond to agents and policyholders and provide superior customer service.