Auto Glass Repair Specialist

Safelite • Columbus, TX

2d

About The Position

As a certified Safelite Repair Specialist I, you will use industry-leading technology to repair vehicle glass. You will learn the Safelite Way of Fitting through classroom and hands-on training under the guidance of experienced technicians and Safelite leaders. The role emphasizes high-quality work, customer service, and bringing unexpected happiness to customers.

The position also includes managing work orders and customer documentation and communication using Safelite’s handheld Mobile Resource Management (MRM) technology, promoting and selling Safelite promotional items, cleaning customer vehicles and maintaining the company vehicle and shop. You will safely operate company and customer vehicles and use company-issued tools and chemicals. Other related duties may be assigned, and employees must comply with company policies and standards.

Requirements

• Must be at least 18 years of age.
• Valid state-issued driver’s license and any other licenses required by applicable laws to operate a company vehicle.
• Complete on-the-job training and Safelite SafeTech™ certification.
• Ability to lift and carry up to 25 lbs. for short periods and assist an associate with lifting windshields weighing 26–50 lbs.
• Ability to stand for extended periods, work in tight spaces, and bend and twist the body.
• Ability to safely and effectively use a variety of hand tools and power tools.
• Ability to operate a motor vehicle in accordance with applicable laws and agree to monitoring via camera or video surveillance.
• Professionalism and commitment to outstanding customer service and exceeding customer expectations.
• Ability to work outdoors for extended periods in varied weather conditions and extreme temperatures.
• Ability to work with chemicals, including flammable chemicals, as applicable to the Safelite Way of Fitting.
• Ability to work scheduled days, with flexibility in start and end times to accommodate customer needs.
• Problem-solving and troubleshooting ability, independently and collaboratively.
• Ability to read, write, and interpret English and technical directions.
• Ability to communicate orally by phone and in writing using a computer or other electronic means.
• Ability to maintain a professional appearance and follow company uniform and PPE policies.
• Ability to maintain stable performance under professional or personal pressure, including time pressure and productivity measures.
• Driving duties are monitored through cameras, GPS, and other tracking technologies for safety and compliance.

Nice To Haves

• High school diploma, GED, or equivalent is preferred.

Responsibilities

• Learn vehicle glass repair through classroom and hands-on training, focusing on the Safelite Way of Fitting under the guidance of experienced technicians and Safelite leaders.
• Repair chips, cracks, and other auto glass issues on customer vehicles.
• Manage work orders, customer documentation, and customer communication using Safelite handheld Mobile Resource Management (MRM) technology.
• Promote and sell Safelite promotional items to customers.
• Clean customer vehicles during wait or idle time in the repair process and perform housekeeping tasks in the company vehicle and shop.
• Safely operate company and customer vehicles and use company-issued tools and chemicals.
• Perform other duties as assigned and comply with company policies and standards.

Benefits

• Competitive weekly base pay starting at $18 per hour.
• Benefits package valued at more than $10,000, including a 401(k) plan with company matching and medical coverage plans.
• Paid time off programs, company holidays, and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and the tools and resources needed to succeed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED